https://business.forums.bt.com/t5/Phone-line/Plugged-pulled/m-p/96969#M4979 <P>Our business line has been out of order since 7th Sept as BT failed to put through the order placed on 25th Aug for change to digital…they subsequently lost that order and then opened a new one…Charged £100 for a new phone to work on digital system…nothing working even though the email states the service is connected and number ported over on 1st October…</P><P>Is there anyone on here from BT that has the capability of contacting me to where I go from here ….</P> Fri, 02 Oct 2026 09:45:48 GMT Atwitsend 2026-10-02T09:45:48Z https://business.forums.bt.com/t5/Phone-line/Plugged-pulled/m-p/96969#M4979 <P>Our business line has been out of order since 7th Sept as BT failed to put through the order placed on 25th Aug for change to digital…they subsequently lost that order and then opened a new one…Charged £100 for a new phone to work on digital system…nothing working even though the email states the service is connected and number ported over on 1st October…</P><P>Is there anyone on here from BT that has the capability of contacting me to where I go from here ….</P> Fri, 02 Oct 2026 09:45:48 GMT https://business.forums.bt.com/t5/Phone-line/Plugged-pulled/m-p/96969#M4979 Atwitsend 2026-10-02T09:45:48Z https://business.forums.bt.com/t5/Phone-line/Plugged-pulled/m-p/96970#M4980 <P>Hi Atwitsend</P> <P>&nbsp;</P> <P>If you've had an order saying the service is completed and the number has ported, <A href="https://business.bt.com/help/contact-us-business/fix-a-fault/" target="_blank">I would contact the technical support team.</A></P> Fri, 02 Oct 2026 11:18:55 GMT https://business.forums.bt.com/t5/Phone-line/Plugged-pulled/m-p/96970#M4980 BethM 2026-10-02T11:18:55Z