topic BT Connection keeps dropping every 2 minutes in Mobile

BT Connection keeps dropping every 2 minutes

jasmimuse — Thu, 02 Nov 2023 05:58:34 GMT

My Internet connection (provided by my landlord) keeps dropping at regular intervals, especially in the evening.

Currently, the network uptime reaches 2 mins and then it disconnects.

I even got my landlord to call BT and replace the Hub, but the problem persists.

This has been happening for 2 weeks. Longer intervals during the day, short intervals in the evening and night.

What could be the problem?

Re: BT Connection keeps dropping every 2 minutes

AdamC — Fri, 03 Nov 2023 10:27:21 GMT

Hi,

This could be any number of issues but at a guess I would say in the evening the local usage increases and this is causing issues. Do you have an upgrade option to fibre to the premises? The only way to really get to the bottom of this is for the account holder to speak to the provider and organise repair checks and possibly an upgrade.

Thank you

Adam

Re: BT Connection keeps dropping every 2 minutes

ArchLizard — Tue, 23 Jan 2024 04:06:23 GMT

@jasmimuse wrote:
My Internet connection (provided by my landlord) keeps dropping at regular intervals, especially in the evening.
Currently, the network uptime reaches 2 mins and then it disconnects.
I even got my landlord to call BT Skyward FBISD and replace the Hub, but the problem persists.
This has been happening for 2 weeks. Longer intervals during the day, short intervals in the evening and night.
What could be the problem?

I have the same problem. Does anyone have a suggestion?

Re: BT Connection keeps dropping every 2 minutes

AdamC — Tue, 23 Jan 2024 09:58:39 GMT

Hi,

As the internet is provided by your landlord it would be difficult to assist. Your landlord would need to contact his supplier and have checks carried out to determine what is causing the issues and if it can be resolved or requires a visit by an engineer.

Thank you

Adam