topic Re: BT Onephone Portal Problems in Mobile

BT Onephone Portal Problems

Abercorn — Mon, 30 Sep 2024 10:42:10 GMT

Since the SIM swop out by BT Onephone in April / May 2024 I have had problems with the BT One phone APP and now the BT Onephone portal.

I am unable to log on to the app to enable features such as 'out of office'

I am unable to log on to the BT Onephone portal so I am unable to manage anything to do with the account.

I have had ongoing conversations with the only point of contact, their India call centre, with no change in the fault.

I am told it is a major server and syncing issue therefore affecting all users. However, no solution has been found.

are there other BT Onephone users experiencing the same problems ?

BethM — Tue, 01 Oct 2024 11:34:06 GMT

Hi Abercorn

I'm sorry this is still ongoing. Have you been given a ticket reference? If so, can you please private message me it?

Abercorn — Tue, 01 Oct 2024 15:54:56 GMT

Hi Beth

[INFO REMOVED]

BethM — Tue, 01 Oct 2024 15:55:34 GMT

Hi Abercorn

Please click my username and send a message with the details - I have removed it from your post for security reasons.