topic Re: I received an email stating that I owe over £2000 in Mobile

I received an email stating that I owe over £2000

amy18sanchez — Wed, 29 Jan 2025 05:11:29 GMT

Hello,

I’ve been having ongoing issues with my broadband provider since I upgraded to fibre in early 2024. Despite multiple calls to customer service and being reassured that the problem will be resolved, I’m still being charged for two broadband lines. Each month, I’m told the issue will be fixed, but nothing ever changes, and I’m now facing late payment charges on top of everything. Today, I received an email stating that I owe over £2000, and if I don’t pay, they will take action. I’ve been dealing with this issue for almost a year now. Has anyone had a similar experience with this provider, and can you suggest the best way to escalate my complaint? Is there a direct number or email I can use to get a resolution?

Best Regard,

Frenkline

Red humana

Re: I received an email stating that I owe over £2000

BethM — Tue, 28 Jan 2025 12:26:37 GMT

Hi amy18sanchez

I'm sorry to hear this is still ongoing, can you please send over a private message with some account details so I can look into this for you?

Re: I received an email stating that I owe over £2000

Muhammadali — Mon, 03 Feb 2025 09:34:36 GMT

No , you must compalin their customer care number & show your previous paid bill receipt.

Re: I received an email stating that I owe over £2000

Yested — Thu, 06 Feb 2025 06:58:45 GMT

I don't think so that they will listen at all.

Re: I received an email stating that I owe over £2000

AlanM1 — Thu, 06 Feb 2025 08:33:09 GMT

Hi, please click here: BT Business Complaints - All other billing enquiries and billing will get your details and assist. Thank you

Re: I received an email stating that I owe over £2000

Yested — Sat, 08 Feb 2025 09:35:21 GMT

I don't think so that they will listen at all.

Osceola County Property Appraiser