topic BT Business Email problem after changing password in Email and hosting

BT Business Email problem after changing password

Onlymeagain — Sun, 19 May 2019 19:12:48 GMT

Hi there,

I have just changed the password and now cannot send or receive emails. There was no problem before, but after changing the password on the BT Business account, I get the error.

I have ready through the community and cannot find any help. Up until the change I was sending and receiving emails using Windows Live Mail. Also tried setting up on an iPad, but have the error, password incorrect.

Any help would be much appreciated.

Re: BT Business Email problem after changing password

Onlymeagain — Mon, 27 May 2019 08:32:51 GMT

Does anyone have their incoming and outgoing mail settings that they could share with me? I have tried to use mail.btinternet.com and also the office365 settings, but neither work.

Before I changed the password, it worked OK, but not now.

Thanks

Re: BT Business Email problem after changing password

RyanJames — Tue, 28 May 2019 14:33:41 GMT

Hi OnlyMeAgain

Sorry that this was not picked up sooner! Is this a btconnect email address you are using? If so are you able to log in at portal.office365.com? If not then the password will be incorrect and would need reset. If it is working there then you can find a guide to the mail client settings here.

Regards

Ryan

Re: BT Business Email problem after changing password

Onlymeagain — Tue, 28 May 2019 17:24:28 GMT

Ryan

The email address is btinternet.com.

Do I need to reset the password, if so, could you point me in the right direction please?

Thanks