topic Re: IMAP settings for btconnect.com email addresses in Email and hosting

IMAP settings for btconnect.com email addresses

Trevstonbury — Sun, 07 Oct 2018 18:45:45 GMT

Re: IMAP settings for btconnect.com email addresses

RyanJames — Sun, 07 Oct 2018 21:32:16 GMT

Hi Trevor

Hope you are well! We would only support the btconnect emails to work via POP3, and not IMAP. My apologies about that - we do have an Office 365 Business Essentials service that lets you use Exchange accounts, but you would only be able to utilise that with a domain email address.

Regards

Ryan

Re: IMAP settings for btconnect.com email addresses

jtanna — Fri, 12 Oct 2018 02:55:28 GMT

@Trevstonbury
Currently I can only get it working via POP3?

Kind regards
Trevor

Yes that is all you get. you can check it by going to your account at this link:

<https://login.microsoftonline.com>

Enter your full eMail address like: trevor@btconnect.com and password

then under options/Settings you'll see something like this:

POP Setting:
Server name: outlook.office365.com
Port: 995
Encryption method: TLS

IMAP setting:
Access disabled

Server name: smtp.office365.com
Port: 587
Encryption method: STARTTLS

Good luck.

Re: IMAP settings for btconnect.com email addresses

Stevens — Wed, 15 Jan 2020 12:24:38 GMT

15.1.2020

I a have bt connect account which is currenlty working on a POP3 server.

I would like to change to IMAP so I can view emails on my iphone when I am away but still see them on my Mac lap top when I am back in the office.

There seems to be some confusion if BT support IMAP.

Could some one help please.

Thanks

Quentin

Re: IMAP settings for btconnect.com email addresses

JamesL — Wed, 15 Jan 2020 15:15:03 GMT

Hi Stevens,

as confirmed above email address with the domain of BTconnect.com don't currently support IMAP connections and there is currently no plans which we are aware of to change this,

Thanks
James

Re: IMAP settings for btconnect.com email addresses

philiosltd — Wed, 09 Dec 2020 12:17:35 GMT

Been using @btconnect.com for a while now but only via the web portal (
microsoft 365 account)

So I have now purchaed office 2016.

Are you telling us that there is no way for anyone to sync their existing folder structure to any new email client if they have been using the portal only ?

I can add a pop 3 but as we know pop 3 does not sync sent items, deleted items, junk or any subfolders.

Is there any support team I can send a request in to export my data so I can actually use it the way I want to or am I now trapped forever having to use btconnect online services ?

Cant ever remember being informed about this when we signed up, that you must setup a local email client or else you may not be able to have access to all your email account info if you want to change the way you access your emails. But I am sure you can point me in the right directions where it states this please.

I have read the BT instructions to move my emails to another provider from BT and that is fine if you have already have outlook synced up. Can you provide instructions on how to move to another provider if online only please just in case?

Re: IMAP settings for btconnect.com email addresses

spank — Mon, 27 Nov 2023 16:44:50 GMT

Hi there, here's an extract from another post I made last week. Someone had the same question.

If you only use webmail and have a folder structure built in that then it is still possible to download the structure but it's a manual process and extremely wrist intensive.

You will need Outlook.

We'll call Outlook on the computer the Outlook app and Outlook on the web we'll call Outlook Webmail.

Setup the account How to set up Office 365 email | BT Business in the Outlook App

Wait until the inbox has downloaded. Create a folder in outlook, call it inbox backup and drag the contents of the inbox to it, inbox in the Outlook App should now be empty.

Now log into Outlook webmail https://portal.office.com/

Delete the contents of your inbox by right-clicking the inbox folder and emptying it, you have it all in the Outlook App now anyway.

Now you can move onto downloading Outlook webmail folders. Go into your first webmail folder and drag all of the emails into the webmail inbox. You may need to drag it in portions

Once it is all in the webmail Inbox you can go back to the outlook App and send/receive again. This will download all the email from the folder you just moved to the Outlook App inbox.

Wait until it is finished and create a folder in the Outlook App to whatever it was called on the webmail and drag it from the inbox to that folder.

Now go back to the webmail and empty the inbox again.

Do this for all your folders. Downloading through the inbox and rebuilding the folder structure in outlook.

Once you have all you need you can do what you want with the Outlook App PST, import to an exchange if you want.

Re: IMAP settings for btconnect.com email addresses

Allen23 — Thu, 07 Jan 2021 09:06:16 GMT

You can connect to your mailbox using either the POP3 or IMAP protocols. As a rule of thumb it is better to use POP3 if only one computer accesses your mailbox, while it is better to use IMAP if you have a number of computers that will access your mailbox and you can check the steps afterv doing that.

Re: IMAP settings for btconnect.com email addresses

spank — Tue, 19 Jan 2021 09:12:04 GMT

BTConnect doesn't support IMAP

Re: IMAP settings for btconnect.com email addresses

AndrewNeedham — Thu, 24 Jun 2021 23:22:18 GMT

For some reason Outlook on my Mac wont now connect to my btconnect email account. I've got the account accepted but it returns "Server unavailable 21"

I've had a small breakthrough as just this evening Outlook on my I-Phone has successfully now picked up my btconect account. It is quite happy with it as an Office 365 account. Yippee!

However when I try to set the account up under Outlook (for Mac) on my I-Mac it refuses to acknowledge it as an Office 365 account.

Any help greatly appreciaited - driving me nuts!

Re: IMAP settings for btconnect.com email addresses

BethM — Fri, 10 Dec 2021 08:51:49 GMT

Hi AndrewNeedham,

The error seems to suggest it's a problem with the server configuration when you're trying to set it up as an Office365 account. Can I ask you follow this guide in regards to the server config to see if that resolves it. If it's still not working, please let me know and we can link up and I can have a look into it on my end.

Beth

Re: IMAP settings for btconnect.com email addresses

ATCSROB — Tue, 23 Nov 2021 08:26:15 GMT

I have a a MS surface GO 3 and have had no joy at all with accessing my BTconnect email on my device.

Its set up fine on my iPhone and was fine on my IPad but Ive just swaped for work to the Go3

work email fine (IAMP)

btconnect NO

Ive tried several diffrent options but still no joy in setting it up

any help would be appreciated

Re: IMAP settings for btconnect.com email addresses

PaulC1 — Tue, 23 Nov 2021 08:52:28 GMT

Hi ATCSROB,

btconnect.com emails need to be setup as POP3 emails. The following link should help you but if you need further assistance, let me know here please BT email Help

Thanks

^PaulC

Re: IMAP settings for btconnect.com email addresses

ATCSROB — Tue, 23 Nov 2021 10:24:36 GMT

Hi Paul C

Yep done all of that and no joy at all my beef is that I pay for an email that doent deliver and it should and it cant be set up on the Go 3 running windows 11

I am really frustrated!

Re: IMAP settings for btconnect.com email addresses

PaulC1 — Tue, 23 Nov 2021 10:50:12 GMT

Hi ATCSROB,

Let me look into it. Windows 11 is still new to me. The email address will not work on IMAP though. It's only complatible with POP3. You would be able to log into the webmail using Email Login but it won't use the email app itself. Let me investigate and get back to you.

Thanks

^PaulC