topic BTdomainsaccount - is it still BT and how do you contact? in Email and hosting

BTdomainsaccount - is it still BT and how do you contact?

PeteMcV — Wed, 16 Sep 2020 10:08:16 GMT

I was on BTdomains (www.btdomainsaccount.com) to renew some domain names and decided to check when my hosting expires but can no longer see that option. I tried mailing the contact emails but both addresses (inlcuding the one in the renewal notice I received) bounced.

A Google search seems to show that web address (www.btdomainsaccount.com( as registerd to a company in Jacksonville Florida!

Is this still part of BT and does anyone know how to get in touch with them (either within or outside BT)?

I am very concerned that my hosting could just disappear!

Pete McVeigh

Re: BTdomainsaccount - is it still BT and how do you contact?

RyanJames — Fri, 18 Sep 2020 09:13:19 GMT

Hi Pete

Sorry for the delay in reply. I have checked with someone on our end regarding this and BTdomainsaccount relates to a customer base of bt.com/domains which Web.com pick up on behalf of BT.

They don’t have any contactnumber or live chat.

If customers need help with a domainwith them they need to contactthem via one of the following :

Online: https://www.btdomainsaccount.com/contactUs.aspx

Email: btdomainssupport@register.com

I hope this helps in some way!

Regards

Ryan