https://business.forums.bt.com/t5/Email-and-hosting/Email-computing-hosting-amp-domains/m-p/85629#M11899 <P>Hi, this is my first time using this site. regarding web hosting, has any one else been mis-sold this 'service'? i only recently found out that i have been charged for this since 2010 ! i did not even know what this was until i googled, turns out i have a non exsistent website. the word only appeared on my bill in April, previouse to to then i was charged for "broard band services" obviously i would not voluntry pay for something i do not need, do not want &amp; do not even know what it is! i am thinking that surely BT must have some record? would one not need to register? create passwords? account details etc? i am thinking they must have known that i did not have a website? any help, advice would be appreciated. regards Al.</P><P>&nbsp;</P> Sat, 13 Nov 2021 10:23:37 GMT Bowie1252 2021-11-13T10:23:37Z https://business.forums.bt.com/t5/Email-and-hosting/Email-computing-hosting-amp-domains/m-p/85629#M11899 <P>Hi, this is my first time using this site. regarding web hosting, has any one else been mis-sold this 'service'? i only recently found out that i have been charged for this since 2010 ! i did not even know what this was until i googled, turns out i have a non exsistent website. the word only appeared on my bill in April, previouse to to then i was charged for "broard band services" obviously i would not voluntry pay for something i do not need, do not want &amp; do not even know what it is! i am thinking that surely BT must have some record? would one not need to register? create passwords? account details etc? i am thinking they must have known that i did not have a website? any help, advice would be appreciated. regards Al.</P><P>&nbsp;</P> Sat, 13 Nov 2021 10:23:37 GMT https://business.forums.bt.com/t5/Email-and-hosting/Email-computing-hosting-amp-domains/m-p/85629#M11899 Bowie1252 2021-11-13T10:23:37Z https://business.forums.bt.com/t5/Email-and-hosting/Email-computing-hosting-amp-domains/m-p/85635#M11901 <P>Hi Bowie1252,</P> <P>&nbsp;</P> <P>Definitely odd for something like this to just appear on a bill - and you're right, we should have a record of any orders for a service like this.&nbsp;</P> <P>&nbsp;</P> <P>Have you spoke to our billing team about this yet? I believe this needs an investigation to look into what has happened. I can look into this for you if you can message me privately with some details of your account?</P> <P>&nbsp;</P> <P>Beth</P> Mon, 15 Nov 2021 11:23:42 GMT https://business.forums.bt.com/t5/Email-and-hosting/Email-computing-hosting-amp-domains/m-p/85635#M11901 BethM 2021-11-15T11:23:42Z