https://business.forums.bt.com/t5/Email-and-hosting/BT-Connect-email-address/m-p/85638#M11903 <P>Hi Chopper009,</P> <P>&nbsp;</P> <P>It depends which product on the account provided the BT Connect email address. If it was provided with the BT Business Broadband then it will also be ceased when this goes - however if it was created with the Web Hosting then it may remain.&nbsp;</P> <P>&nbsp;</P> <P>In order to look into this further for you, I'll need some account details. Can you please message me privately with these so I can help out?</P> <P>&nbsp;</P> <P>Beth</P> Mon, 15 Nov 2021 11:33:21 GMT BethM 2021-11-15T11:33:21Z https://business.forums.bt.com/t5/Email-and-hosting/BT-Connect-email-address/m-p/85589#M11882 <P>Can anyone confirm the process for retaining a BT Connect email address when you cancel your BT Business phone account.&nbsp; We are ceasing the landline and broadband but will still have a active account for Web Hosting</P><P>&nbsp;</P><P>I've called your call centre 5 times and 3 of 5 say you can retain it, 2 of 5 say you cant.</P><P>&nbsp;</P><P>Thanks.</P> Tue, 09 Nov 2021 13:31:49 GMT https://business.forums.bt.com/t5/Email-and-hosting/BT-Connect-email-address/m-p/85589#M11882 Chopper009 2021-11-09T13:31:49Z https://business.forums.bt.com/t5/Email-and-hosting/BT-Connect-email-address/m-p/85638#M11903 <P>Hi Chopper009,</P> <P>&nbsp;</P> <P>It depends which product on the account provided the BT Connect email address. If it was provided with the BT Business Broadband then it will also be ceased when this goes - however if it was created with the Web Hosting then it may remain.&nbsp;</P> <P>&nbsp;</P> <P>In order to look into this further for you, I'll need some account details. Can you please message me privately with these so I can help out?</P> <P>&nbsp;</P> <P>Beth</P> Mon, 15 Nov 2021 11:33:21 GMT https://business.forums.bt.com/t5/Email-and-hosting/BT-Connect-email-address/m-p/85638#M11903 BethM 2021-11-15T11:33:21Z