topic Re: Email spammed - account blocked in Email and hosting

Email spammed - account blocked

Ers2 — Wed, 09 Feb 2022 23:35:16 GMT

Hello

My bt connect email account was used by spammers to send out bulk mail. I fixed that I think - by changing password - but am not able to send out emails - though can receive them. Please can someone help and explain what I should do to get the bt (365) a/c unblocked? I have tried disconnecting from router hub but that hasn't helped.

Thanks for any suggestions.

Re: Email spammed - account blocked

BethM — Thu, 10 Feb 2022 13:49:37 GMT

Hi Ers2

In this case where you suspect your account was compromised, we not only recommend you change your passwords but also to scan your devices that have been logged into the email with anti-virus and anti-malware software to be certain it will not be compromised again. This is to avoid your account getting fully blocked as a suspected spam account by Microsoft.

If you've done these steps and it's still blocked, can you please PM me your email address and I can look into this for you

Beth

Re: Email spammed - account blocked

BethM — Fri, 11 Feb 2022 13:18:44 GMT

Hi Ers2

I have sent you a private message asking for some more details, when you can please reply to this.

Beth

Re: Email spammed - account blocked

cohenjas — Mon, 14 Feb 2022 20:37:24 GMT

Hi,

i am unable to send emails from my account.

i have reset my password, can someone please reset my account to i am able to send emails.

thanks

Jason

Re: Email spammed - account blocked

PaulC1 — Tue, 15 Feb 2022 08:38:36 GMT

Hi cohenjas,

Are you getting any error message when trying to send emails? This will help me diagnose the issue.

Thanks

^PaulC1

Re: Email spammed - account blocked

cohenjas — Tue, 15 Feb 2022 11:24:17 GMT

Hi Paul,
Yes an email bounces back with the following error message.
Delivery has failed to these recipients or groups:

jason.cohen@uk.mizuho-sc.com
Your message couldn't be delivered because you weren't recognized as a valid sender. The most common reason for this is that your email address is suspected of sending spam and it's no longer allowed to send email. Contact your email admin for assistance.

Diagnostic information for administrators:

Generating server: AS8PR07MB7350.eurprd07.prod.outlook.com

jason.cohen@xxxxx.com
Remote Server returned '550 5.1.8 Access denied, bad outbound sender AS(42004)'

Re: Email spammed - account blocked

AlMiller — Tue, 15 Feb 2022 21:24:28 GMT

Can you tell me how you managed to reset your password please as I have the exact same issues.

I have a btconnect.com email (from an old BT Business account which i still use).

Re: Email spammed - account blocked

PaulC1 — Mon, 23 Feb 2026 18:34:17 GMT

Hi AlMiller,

To reset your btconnect.com email address, please go to secure.business.bt.com and follow the forgotten password journey. If any issues remain after following that journey, please let me know via PM and I can have a look for you.

Thanks

^PaulC1

Re: Email spammed - account blocked

Ers2 — Wed, 16 Feb 2022 08:31:00 GMT

Thank you for contacting me and getting this issue solved. Very grateful to you and the team.

Re: Email spammed - account blocked

cohenjas — Wed, 16 Feb 2022 11:46:31 GMT

Hi,
I have reset my bt account password but my email is still not working , still bouncing back , please advise how I can get my email to work properly
Thanks

Re: Email spammed - account blocked

cohenjas — Wed, 16 Feb 2022 22:02:07 GMT

Can someone please contact me and help me re sending emails from my brconnect.com account. Thanks

Re: Email spammed - account blocked

cohenjas — Thu, 17 Feb 2022 09:25:48 GMT

Is there a number I can call as this is still not working for over 5days. Thanks

Re: Email spammed - account blocked

PaulC1 — Thu, 17 Feb 2022 14:06:45 GMT

Hi Cohenjas,

I sent you a private message yesterday to help you. I will send another one just now.

Thanks

^PaulC1

Re: Email spammed - account blocked

cohenjas — Thu, 17 Feb 2022 19:13:28 GMT

Hi Paul, did u send an email, or WhatsApp? Or text?

Re: Email spammed - account blocked

PaulC1 — Fri, 18 Feb 2022 08:33:49 GMT

Hi cohenjas,

I sent a private message on here. If you look at the top right of the page beside where it says "Log Out" there will be an envelope. Click on that and you will see my messages.

Thanks

^PaulC1

Re: Email spammed - account blocked

IvoryHoward — Fri, 18 Feb 2022 14:49:25 GMT

did you fixed it?

Re: Email spammed - account blocked

Jemic1 — Fri, 25 Mar 2022 13:20:15 GMT

I am having the same issue. I've had over 15,000 emails in the last 2 days. I've blocked them so they now go to Junk (which I have to then delete) but also they all also go into Sent items. They do not show on my email client (Outlook) or on the phone app but they show up on the web mail .

Re: Email spammed - account blocked

Rocksalt1 — Wed, 12 Apr 2023 15:08:56 GMT

Hi, I've been having problems with an account that seems to be banned from sending emails although I can still recieve them, I get the following error in the bouncebacks:

This message couldn't be delivered because the sending email address was not recognized as a valid sender. The most common reason for this error is that the email address is, or was, suspected of sending spam. Contact the organization's email admin for help and give them this error message.

Generating server: DB7PR07MB5578.eurprd07.prod.outlook.com

Remote server returned '550 5.1.8 Access denied, bad outbound sender AS(42004)'

I'd be grateful for any assistance in this matter.

Re: Email spammed - account blocked

Satchmo60 — Sat, 09 Sep 2023 13:54:47 GMT

I cannot send emails from my btconnect business account as it states I'm suspected of sending spam emails, which I have not done. I did send one email to 200 people who parents of my music service but I have been told by a friend that he has received spam emails with my account name. I have changed my outlook password

Re: Email spammed - account blocked

Satchmo60 — Sat, 09 Sep 2023 14:08:19 GMT

550 5.1.8 Access denied,