topic Re: Btconnect email address - cannot get microsoft to recognise it in Email and hosting

Lost the password for a btconnect email address

paul_read — Wed, 06 Feb 2019 18:18:27 GMT

My wife still uses her old btconnect.com email, from the time when we had a btconnect service, but she cannot remember the password. It is hard-wired on her computer and therefore she has access to her emails on the Desktop. However she would like to put the emails onto her iPad. How can we get the email password reset? I have tried to log into my BT.com account. My account keeps cycling asking me to log into the email acccount, I enter the userid and password and I get the message "You're not currently logged in to email - to login, click here" If I click on the "click here" link I get the email login page so I enter the details again and the cycle repeats. All we want to do is reset my wife's password so that she can continue to use her email on a new device.

Re: Lost the password for a btconnect email address

RyanJames — Thu, 07 Feb 2019 09:19:48 GMT

Hi Paul

Sorry to hear you are having these issues - this could be a glitch more than anything (also worth trying another browser if you haven't already just to rule out a browser issue). If that continues for you I would recommend contacting our livechat team here - they can investigate this for you, help you get any passwords reset and help you resolve that issue!

All the best with this one!

Regards

Ryan

Re: Reactivate a btconnect.com email address

philkirk — Fri, 26 Jul 2019 12:03:23 GMT

Hi can anyone help me reacivate a btconnect.com email address that i have not used for over 90 days

Re: Lost the password for a btconnect email address

paul_read — Fri, 09 Aug 2019 15:02:16 GMT

I have tried the link "livechat team here", unfortunately it takes me a form. I am assuming that BT do care about the account. I guess we will have set-up a new email account and try to get mail route there!

Re: Lost the password for a btconnect email address

andrewberkeley — Wed, 26 Aug 2020 13:21:07 GMT

how do I recover or reset the password

Re: Lost the password for a btconnect email address

GeorgeM — Tue, 06 Jul 2021 21:00:13 GMT

Ryan,

Ive forgotten the answer to my security question to reset my password on BtConnect, it was set so long ago, and my mailbox is rejecting my current password.

Any idea how I sort this out?

Thanks,

George McGurk

Re: Lost the password for a btconnect email address

BethM — Mon, 15 Nov 2021 15:15:54 GMT

Hi GeorgeM

Are you able to log into the BT Business Account at all with your password? This is where you can change your security details. If not, can you privately message me your account details and I can have a look into it for you.

Beth

Re: Lost the password for a btconnect email address

Soderquist — Sat, 22 Jan 2022 06:28:26 GMT

This is the web page where you can send a request to BT for a password change. Click the Ive forgotten my password option. This will take you to the “Reset your password” page. Enter your e-mail address.

Re: Btconnect email address - cannot get microsoft to recognise it

Rowena — Thu, 17 Feb 2022 17:26:36 GMT

I am struggling, I changed my password on my btconnect.com email address and cannot get microsoft to recognise it. As a result I cannot now access my emails for that address. I have tried various options but with little success so any help would be gratefully received. This was originally a bt business account but I have been on that site too to try to find out what is going wrong. Many thanks and Kind Regards, R Suthers

Re: Btconnect email address - cannot get microsoft to recognise it

PaulC1 — Mon, 23 Feb 2026 18:08:02 GMT

Hi Rowena,

to change your password for your btconnect.com email address, go to secure.business.bt.com. You then enter your email address into the box provided and click "i've forgotten my password" this will take you through the reset journey.

If this doesn't work. Please send me a private message and I can look into this further.

Thanks

^PaulC1

Cannot manage my personal Domain through BT

MartinWorsley — Tue, 22 Feb 2022 20:41:53 GMT

Evening.

I biought my own domain through BT some years ago and subscribe to the Business Lite poroduct. I've set up my own email and email addresses for my wife, kids and mother. My wife has changed her computer and phone and was having trouble getting her emails so I checked the server settings but all appeared correct although I couldn't get it to work either. I deleted the account fmo her machines and reinstalled - still no joy.

Tried to change password and start from scratch only to have a message saying that her Admin hadn't granted her password-reset rights! New one on me. Apparently I'm not the Admin, either, even though its my TLD and Account.

Also, viewing the email addresses linked to my domain only lists both her and my own "@btconnect" addresses, showing our "@mydomain" addresses as the addresses to which messages are forwarded.

I am massively confused now as it feels like I need another account/login with which to access & manage our email accounts but surely that can't be the case and I'm just missing something really simple. There just doesn't seem to be anywhere within my dashboard for me to check her settings and reset her password. Or appoint myself as an/the Admin. To manage roles, I need my account number and thaat's just nowhere to be found.

Anyone else experiencing anything like this?

Here's hoping.

Cheers.

Re: Cannot manage my personal Domain through BT

BethM — Wed, 23 Feb 2022 08:11:47 GMT

Hi MartinWorsley

So I can look into this for you, can you please send me a Private Message with your details

Beth

Re: Cannot manage my personal Domain through BT

MartinWorsley — Wed, 23 Feb 2022 19:48:27 GMT

Re: Lost the password for a btconnect email address

Koinonia — Fri, 25 Feb 2022 17:31:37 GMT

Similar problem as another reported.

I resent MyBT password as requested. This was accepted but when logging into the email the same password was rejected.

Re: Cannot manage my personal Domain through BT

BethM — Tue, 01 Mar 2022 08:32:47 GMT

Hi MartinWorsley

I've replied back to your Private Message, please have a look over this

Beth

Re: Lost the password for a btconnect email address

Sarka — Wed, 22 Jun 2022 14:18:04 GMT

Good afternoon I am having the same problem I am trying log into my btconnect.com (i was able earlier and changed password) but keep getting message it is not recognise when i try to log in into outlook and when i try again to log in btconnect.com email it keep saying sending a code to this email but I can not get into . please help

Re: Btconnect email address - cannot get microsoft to recognise it

Sarka — Wed, 22 Jun 2022 14:18:53 GMT

Re: Btconnect email address - cannot get microsoft to recognise it

greghope — Mon, 26 Sep 2022 20:58:27 GMT

Hi Paul, I'm also struggling with updating and changing passwords on BT Connect email. I have an administrator account, but the website I used to use no longer works. I've tried to update passwords using the link provided, but now I can't access email accounts on any device. Not sure which way to turn. Any help is really appreciated.

Thanks,

Greg

Re: Lost the password for a btconnect email address

LewisAbbco — Tue, 25 Oct 2022 09:29:28 GMT

Having the exact same issue if anyone can help?

Re: Btconnect email address - cannot get microsoft to recognise it

RachelR — Sat, 03 Jun 2023 12:05:16 GMT

Hi Paul I have a similar problem to Rowena. I can access my BT connect account for an associated account but not the primary one. I get into the BT Admin Portal and reset the password but it isn't filtering through to Microsoft. Help!