topic Re: btconnect emails are not being supported if you upgrade or move premises. in Email and hosting

btconnect emails are not being supported if you upgrade or move premises.

MDH — Tue, 01 Mar 2022 12:47:49 GMT

I have just been advised that my ( bt connect business email address ) will no longer be supported when we move to business premises or upgrade to fibre I was passed through to so called technical support that gave very misleading information suggestion this was not going be the case!!.

This address we have used for 25 years plus.

Any advise would welcome.

Re: btconnect emails are not being supported if you upgrade or move premises.

PaulC1 — Tue, 01 Mar 2022 16:02:52 GMT

Hi MDH,

So if you were to regrade your service, the @btconnect.com email address will be left unaffected and you will still be able to use it. If you were to move premises, then you would lose the @btconnect.com email address as the broadband service the email address is tied to is ceased off and a new provide ordered at the new premises.

I hope this makes it a little clearer

Thanks

^PaulC1

Re: btconnect emails are not being supported if you upgrade or move premises.

MDH — Tue, 01 Mar 2022 16:11:00 GMT

Hello thank you for the info do I assume if one moves premises you auto loose your BT Connect emails this is a nightmare for any business in todays world!!

There must other options available.

MDH

Re: btconnect emails are not being supported if you upgrade or move premises.

WaxPiglet — Tue, 22 Mar 2022 16:17:44 GMT

@MDH wrote:
Hello thank you for the info do I assume if one moves premises you auto loose your BT Connect emails this is a nightmare for any business in todays world!!
There must other options available.
MDH

You’re doing a great job Man,Keep it up.

Re: btconnect emails are not being supported if you upgrade or move premises.

angietomkins — Mon, 27 Feb 2023 14:13:57 GMT

Just received an email from business@bt.com <tbacspayments8@btconnect.com> saying Still use your email addresses? Let us know so we don't deactivate your email addresses. Attachment is an htm file. Is this genuine or a scam? Thanks

Re: btconnect emails are not being supported if you upgrade or move premises.

Ande — Tue, 07 Mar 2023 11:20:20 GMT

I have the same issue can someone please reply to this post

My e-mails says:

Hello ????-???????@btconnect.com,
Starting from March 8th, 2023, customers that are yet to update their account will no longer be able to log in via their email addresses due to recent security upgrades.
Please follow the link below to secure your account:
Incorrect password entry will result in your account being disabled within 24 hours.

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Please make sure to state which of your email addresses you'd like to keep.
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