topic BTCONNECT Email - Access to modify password in Email and hosting

BTCONNECT Email - Access to modify password

Cumara — Thu, 24 Mar 2022 22:11:40 GMT

I have had BTCONNECT email for c.20 years, which at the time allowed upto 10 additional emails to be added

I need to change the password as i am having issues with Outlook but now cannot locate where i can do this - i keep being redirected to my BT account for Broadband but the two are not connected (as far as i know)

it is so frustrating and the help sections do not address this question

Re: BTCONNECT Email - Access to modify password

kelper — Fri, 25 Mar 2022 07:39:18 GMT

Log into the BTB portal here https://secure.business.bt.com/ManageService/Dashboard.aspx

Then 'Manage Email Accounts'

Then 'Business Email' or 'Business Email Lite'

In the middle of the page is 'Change Password'

Re: BTCONNECT Email - Access to modify password

Cumara — Fri, 25 Mar 2022 16:41:23 GMT

Thanks, when i try this i am directed to the view below - i have a household account that also uses the same email . Is this perhaps why i am being directed elsewhere and not as suggested?

Re: BTCONNECT Email - Access to modify password

kelper — Fri, 25 Mar 2022 16:53:42 GMT

I won't be able to see the images you have posted until a moderator has approved them.

Re: BTCONNECT Email - Access to modify password

Cumara — Fri, 25 Mar 2022 16:56:16 GMT

okay, Thanks

is this a matter that BT support will address I call them?

Re: BTCONNECT Email - Access to modify password

kelper — Fri, 25 Mar 2022 17:07:15 GMT

I think you will get better help here. BT are very slow but the mods here are very helpful. You can send those images to me as a personal message or email me at martinjohnross at gmail dot com

Re: BTCONNECT Email - Access to modify password

kelper — Fri, 25 Mar 2022 17:23:42 GMT

I have just changed my btconnect email password. I logged in to business.bt.com.

Then I clicked on 'email' in the third row of the web page.

Then I clicked on the circle, top-right, with my initials in it.

Then 'View account'.

Then 'CHANGE PASSWORD'

My BTB and btconnect were identical, but now they are different!