topic btconnect email access in Email and hosting

btconnect email access

rolandp — Wed, 25 May 2022 21:25:01 GMT

I joined BT > 20 years ago and was given a btconnect.com email account. We moved house and the broadband speed in the rural area was poor ( 2Mbps down 0.3 Mbps up). BT offered under the USO to assist with the provision of a 4G aerial and moved me to mobile. I now have basic email but was still able (on my old ipad) to access my original btconnect email. I'm trying to setup access to the btconnect account again but it appears that the password is incorrect. How do I reset ? Can I use webmail to access ?

Re: btconnect email access

DazzaSlayer — Thu, 26 May 2022 06:30:25 GMT

Hi Rolandp

You should be able to use webmail to access any btconnect.com email address, provided the email itself is still active. You can reset your password by using the Forgot My Password link here: BT.com Business

Once you reset the password, that should enable you to log into your emails. If that's not working then it will likely be something someone at BT needs to take a closer look at for you. 🙂

Re: btconnect email access

rolandp — Thu, 26 May 2022 13:16:04 GMT

Hi DazzaSlayer - thanks for the reply - appreciated - when I try to use the BT.com Business link - it accepts my password but then states "

Looks like this is your BT home account. To continue, please login: to your Home Account

but the Home account is not linked to the btconnect.com email !

I have tried to use webmail - however this does not display my mailbox and doesnt appear to receive email and when I send from this account the email states "sent on behalf of ..."

Not sure if the above makes sense - but I am struggling without access to my btconnect mailbox

Re: btconnect email access

rolandp — Tue, 31 May 2022 10:58:07 GMT

Once I was able to reach the right person - via Warrington, India, Newcastle - the Issue resolved by BT technician who had the ability to access the BTconnect server.

Re: btconnect email access

stpjg011 — Mon, 06 Jun 2022 13:28:21 GMT

Hi, are you still in BT? I am worried that my btconnect email will disappear when i leave at the end of the year and so have decided to start now. I need the passwords for the family accounts so i can set up on my new laptop - i dont suppose you would have a name or unit of who helped you?