Locked out of BTCONNECT Email

markybill — Mon, 14 Nov 2022 10:20:59 GMT

Hi All

I changed my BTCONNECT email password a couple of weeks back.

However this immediately caused me to lose access to my Email with password not being accepted.

The password allows me to see and change the Question etc on the BT account but says not logged into email Login now and refuses my password.

I think the issue is the fact that the mail is now with Microsoft and the password isnt being passed through.

I followed links from previous conversations on this subject for changing the password which said it should update Microsoft within a few minutes.

Done this Loads :

Password resets are done via the BT website https://secure.business.bt.com/ForgotPassword/Index

This will automatically update microsoft after a few minutes and you will be able to use your email again.

I have changed it multiple times but still cant get back in via the web or any of my Outlook installs on Phone or PC.

Can someone help on this . I have had this Email since the 1980's and as you can imagine lots of things go there.

Thanks

Mark

Re: Locked out of BTCONNECT Email

BethM — Mon, 14 Nov 2022 10:55:40 GMT

Hi markybill

I'm sorry the password reset isn't feeding through to the email account, can you please send me a private message with some details of the account so I can look into this for you?

Re: Locked out of BTCONNECT Email

markybill — Mon, 14 Nov 2022 11:53:30 GMT

Hi Beth

Sent you a private Message

Thanks

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