topic Re: Domain email sending blocked in Email and hosting

Domain email sending blocked

RM-CL — Sat, 31 Dec 2022 12:43:43 GMT

I have a domain purchased from and administered by BT. From one of my domain email addresses, I sent twelve similar emails in short succession, and sending from this address has now been blocked, presumably as suspected of sending spam. I still receive on this address, and my other emails with this domain work fine. I am using Outlook 365. Having tried everything I can find online to resolve the issue, it would seem it needs to be unblocked by BT who are listed as the administrator. I called BT and have been advised that if a factory reset of my router to change the IP address does not resolve the issue, then nothing can be done. I cannot believe this is correct. This is my first time ever on a forum, so apologies if long-winded, and the answer is already somewhere on the forum. Thank you.

Re: Domain email sending blocked

kelper — Sat, 31 Dec 2022 17:29:08 GMT

Don't worry, Your post is concise, well written and clear. It will need help from one of the moderators here. They can get the right person in BT to sort this. You may or may not hear from them until Tuesday because of the holiday, but there is a good chance one will be along soon.

In the meanwhile you could check to see if your email is blacklisted. https://blacklistchecker.com/

As other emails are able to send it is evident that it is not the IP address that is blocked.

Re: Domain email sending blocked

RM-CL — Sat, 31 Dec 2022 19:37:55 GMT

Thank you. I will look forward to help from a moderator.

Re: Domain email sending blocked

kelper — Sat, 31 Dec 2022 19:47:50 GMT

Meanwhile, make absolutely certain you have no virus or malware on your system. What AV are you currently using?

Re: Domain email sending blocked

RM-CL — Sun, 01 Jan 2023 10:45:09 GMT

Confident my system is clean. Trend Micro Maximum Security. Thank you.

Re: Domain email sending blocked

SamG — Wed, 04 Jan 2023 13:43:01 GMT

Hi RM-CL,

I'm sorry to hear this. Please can you send me a PM by clicking on my name and hitting "Send a Message" on my profile? I'll need to take the email address in question and some of your BT Business account information. I'll then be able to look into getting the address unblocked.

Thanks,

^SamG

Re: Domain email sending blocked

RM-CL — Tue, 10 Jan 2023 13:25:07 GMT

Hi SamG

Thank you. BT have been in touch and the problem is now resolved.