https://business.forums.bt.com/t5/Email-and-hosting/BT-contact/m-p/88707#M12655 <P>Hi SueB</P> <P>&nbsp;</P> <P>I'm sorry you're having such issues getting help with this. Can you please send me a private message with some account details so I can look into this?</P> Tue, 04 Apr 2023 07:39:37 GMT BethM 2023-04-04T07:39:37Z https://business.forums.bt.com/t5/Email-and-hosting/BT-contact/m-p/88703#M12653 <P>I am desperate here, and hope that someone can help. Everyone I speak to at BT passes me to someone else!!</P><P>I am trying to sort out an office 365 problem. The people at that department are very polite but say that they can't help me as I am not a contact on the account. The person that they have registered as a contact has died (my brother). I have done what they said and registered for an account under my business email address. I have followed their instructions exactly. However, the webchat person and the person in the email department says that they can't see me as a contact to make changes to the account. The webchat person just gave me a phone number and then ended the chat. I have tried the phone number but can never get through. Has anyone else experienced this or got any ideas. I am at my wits end. It is a very upsetting situation as it is, without all of this.</P> Mon, 03 Apr 2023 17:26:25 GMT https://business.forums.bt.com/t5/Email-and-hosting/BT-contact/m-p/88703#M12653 SueB 2023-04-03T17:26:25Z https://business.forums.bt.com/t5/Email-and-hosting/BT-contact/m-p/88707#M12655 <P>Hi SueB</P> <P>&nbsp;</P> <P>I'm sorry you're having such issues getting help with this. Can you please send me a private message with some account details so I can look into this?</P> Tue, 04 Apr 2023 07:39:37 GMT https://business.forums.bt.com/t5/Email-and-hosting/BT-contact/m-p/88707#M12655 BethM 2023-04-04T07:39:37Z