https://business.forums.bt.com/t5/Email-and-hosting/Bt-connect-email-address-issues/m-p/88754#M12685 <P>Same problem here - been customers for 20 years and business emails have completely disappeared - what was the point of paying for a business account? This is devastating for a small business like ours.</P> Sun, 09 Apr 2023 17:40:29 GMT Mason 2023-04-09T17:40:29Z https://business.forums.bt.com/t5/Email-and-hosting/Bt-connect-email-address-issues/m-p/88679#M12642 <P>I've got a btconnect.com email address which is supplied as standard email as part of my broadband package. On Wednesday it stopped working. After 2 days and over 5 hours on calls to various helpdesks, we've been told that it's unrecoverable and all data has been lost as these email addresses are not on a supported platform and not supported by UK based support teams. However my broadband package seems to indicate that this is a standard email service with UK based tech support.</P><P>What's going on, and how can we gain access to use the email address again as well as restore the data that appears to have vanished into the ether?</P> Fri, 31 Mar 2023 06:00:59 GMT https://business.forums.bt.com/t5/Email-and-hosting/Bt-connect-email-address-issues/m-p/88679#M12642 TeresaG 2023-03-31T06:00:59Z https://business.forums.bt.com/t5/Email-and-hosting/Bt-connect-email-address-issues/m-p/88754#M12685 <P>Same problem here - been customers for 20 years and business emails have completely disappeared - what was the point of paying for a business account? This is devastating for a small business like ours.</P> Sun, 09 Apr 2023 17:40:29 GMT https://business.forums.bt.com/t5/Email-and-hosting/Bt-connect-email-address-issues/m-p/88754#M12685 Mason 2023-04-09T17:40:29Z