topic What have you done with my @btconnect.com email addresses in Email and hosting

What have you done with my @btconnect.com email addresses

BT_is_rubbish — Sun, 18 Jun 2023 16:41:01 GMT

So bad enough I have to use a web browser to access my main @btconnect.com emails now but BT have gone and 'lost' three other email addresses I use.

I get an... err: Microsoft.Exchange.Services.Core.Types.ErrorNonExistentMailboxException if I try and log on to any one of them plus I just tried to email them from a non-BT email address and they all come back...

<xxxx.xxxx@btconnect.coml>: Host or domain name not found.

What have you done BT? Where have you put them? I would like them back please

Re: What have you done with my @btconnect.com email addresses

kelper — Sun, 18 Jun 2023 17:01:26 GMT

You will catch more flies with honey than vinegar...

I suggest you start again with a neutral username, but hey, Im 67 and have mellowed with time. The mods here will help and are far more responsive than the email or telephone support. But you may not hear from them until tommorow. Good luck.

Re: What have you done with my @btconnect.com email addresses

BT_is_rubbish — Sun, 18 Jun 2023 18:42:42 GMT

Thanks kelper - well I am 68 as it happens and normally mellow but I only just realised that three email addresses had gone and I would quite like to know why.

Regarding the user name - I tried over a dozen of different unusual names that all seemed to be unavailable - that might have had a bearing on my final choice

Re: What have you done with my @btconnect.com email addresses

kelper — Sun, 18 Jun 2023 18:49:57 GMT

I understand your frustration. My caller ID was not working and I reported it six or seven times. Each report was just closed off. Eventually I found this forum. The mods intervened and OpenReach had to install extra equipment in my local exchange. All that happened very quickly.

Re: What have you done with my @btconnect.com email addresses

BethM — Tue, 20 Jun 2023 10:26:07 GMT

Hi BT_is_rubbish

Can you please send me a private message with some details so I can look into this for you?