topic Bt connect problems in Email and hosting

Bt connect problems

Bonjohn28 — Tue, 27 Jun 2023 09:00:33 GMT

Last week, I had an Outlook update and ever since then I can no longer access my btconnect email account. I have tried resetting the password but I just keep going round in a loop ending up where I started.

Seemingly BT no longer support btconnect email accounts and I am at a loss as to who to turn to for help. From what the troubleshooter says, it's a problem between the server and my account ?.

I've had this account for many years and never had a problem with it before, until now.

Re: Bt connect problems

BethM — Tue, 27 Jun 2023 10:05:25 GMT

Hi Bonjohn28

Can you access your emails by logging into outlook.office.com? Due to the discontinuation of POP authentication, you are no longer able to access BTconnect email addresses through a mail client such as Outlook, you have to access it through the website.

Re: Bt connect problems

tjrw — Thu, 29 Jun 2023 11:21:53 GMT

Try this:
https://support.microsoft.com/en-us/office/getting-started-with-the-new-outlook-for-windows-656bb8d9-5a60-49b2-a98b-ba7822bc7627
Not as good as classic desktop Outlook (e.g. from Office 365) yet but getting there.
Biggest omission at the moment is ability to save emails locally (to pst files as in classic Outlook) but allegedly this is coming.