topic Re: BTconnect emails being discontinued in Email and hosting

BTconnect emails being discontinued

AngelaP — Wed, 29 Mar 2023 07:57:18 GMT

Please can someone tell me if btconnect pop legacy email addresses are being discontinued. If this is to happen then there will be a lot of people who will be disrupted, both on a personal level and business level. We have been told this is happening by someone who works at BT but it doesn't seem they are going to let anyone know. Surely that can't just stop using the server without letting anyone know?

Re: BTconnect emails being discontinued

BethM — Thu, 30 Mar 2023 12:45:21 GMT

Hi AngelaP

There are no plans to discontinue BTconnect emails at the moment.

Re: BTconnect emails being discontinued

AngelaP — Thu, 30 Mar 2023 12:48:38 GMT

Hi BethM

Thank you for confirming the btconnect emails will not be discontinuing.

Re: BTconnect emails being discontinued

Lesg1 — Fri, 31 Mar 2023 08:51:26 GMT

Who do we contact for support ?.

I've been logged out of my account since Tuesday, unable to reset my password as it just goes round in a loop whereby the troubleshooter shows there is a problem between my account and the server. On contacting BT, it was found they no longer support btconnect email accounts. It's a nightmare to put it mildly.

Re: BTconnect emails being discontinued

kelper — Fri, 31 Mar 2023 16:15:22 GMT

Are you sure? There are many complaints and mine has also stopped working.

Re: BTconnect emails being discontinued

kelper — Sat, 01 Apr 2023 10:53:42 GMT

Printer, I believe you, but please provide a source for this as the forum admin has denied it.

Re: BTconnect emails being discontinued

Mason — Fri, 07 Apr 2023 16:56:27 GMT

A couple of days ago we moved to BT Cloudworks. Immediately we were locked out of our BTConnect business email account. My boss contacted the person managing the transfer and she said BT connect was very old and no longer supported and that we had just lost it all - this does not sound very good - we weren't warned about it in advance and have lost a lot of contacts and information in the emails, as well as a means for our customers to contact us. I can't believe everthing has gone from the server. I checked with microsoft as we accessed the account through outlook, but we are locked out of the account and the microsoft assistant said it was at the BT server end of things. I can't believe they would treat longstanding customers in this way. Plus - it wasn't our choice to move to Cloudworks - BT insisted.

Re: BTconnect emails being discontinued

Mason — Sun, 09 Apr 2023 17:54:15 GMT

Looking at comments from other people on the forum generally, maybe it wasn't the change to Cloudworks that did it. Seems several accounts have been lost since 1st April with no warning, no support and no solutions. A very cavalier way to treat long-standing business customers. BTConnect seems to be being discontinued one account at at time.

Re: BTconnect emails being discontinued

zarrafakt — Fri, 21 Apr 2023 11:10:10 GMT

So yesterday was the supposed big turn off of POP3 access and yes indeed my email clients have all stopped working with the exception of the Outlook mobile app. I can still access my email on my phone but not on my pc. My main email client with 25 years of email history has ground to a halt. Web access is not a practical solution and migration (without a domain) appears impossible.

I understand that this has been done to improve security although I am a little confused why BT have not implemented the modern security protocols that the rest of the planet have adopted.

But here's the thing, my partner's email (also btconnect) still works using POP3. I checked back and found another btconnect email address (created at the same time as my main one). I entered the details into my "insecure" email client and guess what, it works. Go figure.

Re: BTconnect emails being discontinued

kelper — Fri, 21 Apr 2023 11:17:46 GMT

Gmail will, from today, send and receive my btconnect emails! formerly it said btconnect emails were not supported. But the security settings are SSL receiving and TSL sending.

Re: BTconnect emails being discontinued

Stuart_rip — Sat, 29 Apr 2023 22:01:39 GMT

But you did it so can we have an answer - Web mail is useless for a business

Re: BTconnect emails being discontinued

quisigy — Thu, 11 May 2023 15:31:41 GMT

I work in IT and have a @btconnect.com email account which suddenly can no longer be accessed via Thunderbird.

After hours of trying various combinations of IMAP and POP3 settings, either btconnect is no longer supported or there are some settings that I'm missing.

Any help would be much appreciated ... thank you in advance!

Re: BTconnect emails being discontinued

Alexander0x — Wed, 28 Jun 2023 12:06:59 GMT

Hey kelper,

seen you on many posts involving the end of support for POP3 and you seem very knowledgeable. Could you explain how i would go about migrating from btconnect to gmail? It would make sense importing the mail in the gmail client but we are facing errors with the POP username and POP server.

Re: BTconnect emails being discontinued

kelper — Wed, 28 Jun 2023 20:06:04 GMT

Sorry for late reply,I have been travelling all day. If you can't now access your BTconnect email you won't even be able to forward emails to Gmail. I have seen many different server settings for POP and SMTP. I had been able to collect my BTconnect until the 21st June when is suddenly started to fail with an authentication error.

Gmail used to figure this by itself but now can't cllect it.

Re: BTconnect emails being discontinued

AngelaP — Wed, 28 Jun 2023 20:27:36 GMT

Have you tried accessing through Office.com? In my company we have had to ring BT Business to reset the password, access through Office.com, click on Outlook then forward emails to another email address. All our btconnect emails have now stopped working. Hope this helps 🙏

Re: BTconnect emails being discontinued

Alexander0x — Thu, 29 Jun 2023 10:22:46 GMT

That's unfortunate, we will have to configure it manually then. Thank you for your insight.

Re: BTconnect emails being discontinued

Alexander0x — Thu, 29 Jun 2023 10:27:06 GMT

Luckily, we still have access to the Outlook web platform, and I agree with you about setting a forward. we were looking to set a direct migration to bring contacts and mail history all in one from BT to save a lot of admin time.

Thank you both for your fast replies

Re: BTconnect emails being discontinued

kelper — Thu, 29 Jun 2023 15:23:38 GMT

I can still access my btconnect emails using Microsoft Office 365 on my PC. I bought Office Pro 2021 and using Outlook (although it appears as Outlook 365.)

Incoming mail

server outlook.office365.com

port 995

SSL/TLS

Outgoing mail

server smtp.office365.com

port 587

STARTTLS

authentication is set to "use the same settings as my incoming mail server".

Outlook365 will also allow me to export everything - mails, contacts calendar etc to a PST file.

Re: BTconnect emails being discontinued

Alexander0x — Thu, 29 Jun 2023 15:17:03 GMT

cheers, will give this a try

Re: BTconnect emails being discontinued

Kiffy — Mon, 17 Jul 2023 14:36:44 GMT

In response to kelper:

It did not work for me, just tried it.

Very disappointed with the lack of understanding from BT (I'm afraid I cannot call it Help & Support).

No desire to spend money on a Domain name and serious hassle to change to a different email address.

Any other suggestions?