topic Re: BTConnect email addresses and how to access your email in Email and hosting

BTConnect email addresses and how to access your email

BethM — Thu, 20 Apr 2023 13:34:51 GMT

There's been a number of posts on here asking about the future of BTConnect email addresses. Just to confirm - there's currently no plans to remove BTConnect email addresses, the only change is that basic authentication has been replaced by modern authentication so you will need to log in via webmail to access your emails now. You can find out more here in our FAQs.

How can I access my btconnect.com mailbox?

You can access your mailbox:

At outlook.office.com (this is browser-based access).
Via business.bt.com, My Account (which links to office.com).
Using the Outlook Application on mobile devices.

I don't know my password

The username and password used to access your btconnect.com mailbox are the same as you use to login in to My Account.

Find out how to recover your login details.

Re: BTConnect email addresses and how to access your email

patrickrchapman — Thu, 06 Apr 2023 16:01:33 GMT

Beth. I like many have just been given two week's notice of the disconnection of the POP3 service. I have been a business customer since the 1990s. Suddenly you are forcing my work to stop abruptly. I rely on the integration provided by Office applications. I have a structured library of email content on which I rely.

Now you are throwing everyone into chaos.

Is this how one of the UK's largest ISPs goes about its business?

Re: BTConnect email addresses and how to access your email

kelper — Fri, 07 Apr 2023 10:10:24 GMT

The password for accessing email is not always the same as the one used to access My Account. I have just verified that mine are different.

Re: BTConnect email addresses and how to access your email

Mason — Fri, 07 Apr 2023 17:23:37 GMT

A couple of days ago we moved to BT Cloudworks. Immediately we were locked out of our BTConnect business email account. My boss contacted the person managing the transfer and she said BT connect was very old and no longer supported and that we had just lost it all - this does not sound very good - we weren't warned about it in advance and have lost a lot of contacts and information in the emails, as well as a means for our customers to contact us. I can't believe everthing has gone from the server. I checked with microsoft as we accessed the account through outlook, but we are locked out of the account and the microsoft assistant said it was at the BT server end of things. I can't believe they would treat longstanding customers in this way. Plus - it wasn't our choice to move to Cloudworks - BT insisted. I tried to log in via My BT but that didn't work. Can't see how to get started with outlook on the web...do we even have an email account left I wonder?

Re: BTConnect email addresses and how to access your email

kelper — Fri, 07 Apr 2023 19:06:28 GMT

Go to https://live.com. It will redirect to https://outlook.live.com/owa/

Re: BTConnect email addresses and how to access your email

Mason — Sat, 08 Apr 2023 12:55:55 GMT

Thanks for the suggestion.

Just trying that - whatever I try I get a microsoft account sign in pop up. If I try the account email and password I get

This used to get us into BT Connect on Outlook.

If I try the BT email and password I get

I contacted microsoft yesterday and they checked the account and said there was a problem with the BT server.

BT seems to have removed our email account when we moved to Cloudworks. without warning us this would happen - very detrimental to a small business.

Re: BTConnect email addresses and how to access your email

kelper — Sat, 08 Apr 2023 12:52:19 GMT

The screenshots you posted can't be seen until or if approved by a moderator. Can you write the actual message?

Re: BTConnect email addresses and how to access your email

Mason — Sat, 08 Apr 2023 14:08:28 GMT

Your account has been locked. Contact your support person to unlock it then try again.

Your account or password is incorrect. If you don't remember your password, reset it now.

Re: BTConnect email addresses and how to access your email

kelper — Sat, 08 Apr 2023 14:14:13 GMT

I can't thinnk of anything more to suggest. I hope a moderator will be in touch soon

Re: BTConnect email addresses and how to access your email

Mason — Sat, 08 Apr 2023 15:43:28 GMT

Thank you for taking the time to try to help.

Re: BTConnect email addresses and how to access your email

Mason — Sun, 09 Apr 2023 14:11:30 GMT

Was eventually able to log into OWA and send an email to another account from original btconnect mail address, but not able to receive any replies and unable to access any previous emails or contacts.

Re: BTConnect email addresses and how to access your email

Mason — Mon, 10 Apr 2023 10:51:50 GMT

When I try to login via My BT I get

You're not currently logged in to email - to login, click here

and go round in circles.

Re: BTConnect email addresses and how to access your email

Mowbs — Sat, 15 Apr 2023 09:44:34 GMT

Hi BethM,

I have always accessed my BTconnect email via an Outlook office365 server , as this got around the problem of only 1GB memory for storage. The server connection failed on 6 April , when BT made the security changes . The POP settings used are : (incoming messages ) outlook.office365.com port 995 & (outgoing) smtp.office365.com port 587.

Are there changes I can make to the settings , to allow me to continue using my email account with this mail server ?

Thank You

Re: BTConnect email addresses and how to access your email

daviesr1 — Tue, 18 Apr 2023 12:18:23 GMT

The problem is that the email telling us about this change is not specific enough about how to continue to read your emails, AND you can't reply to it to tell them so.

Office.com is a microsoft website and will by default log you into your microsoft account.

What no one at BT seems to understand is that you need to log into the BT HOSTED REALM. i.e. https://outlook.office.com/owa/?realm=btconnect.com

Then use your NORMAL btconnect username and password.

What's more, you try to talk to BT about this, they cannot get past your a legacy account with no live BT billing account. The management of this switchover is appalling, no clear directive, no ability to feedback!

Re: BTConnect email addresses and how to access your email

BethM — Thu, 20 Apr 2023 13:49:09 GMT

Hi daviesr1

Thanks for highlighting this, you can log in directly at outlook.office.com and this will take you into your emails. You can log in fine at office.com, you just then have to select Outlook from the options on the menu to go into your emails.

Re: BTConnect email addresses and how to access your email

Stuart_rip — Fri, 28 Apr 2023 12:20:40 GMT

Beth I have now wasted 3 days because of this stupid decision by BT to no longer allow clients to access their email other than through your web mail service. I still have many more days work to do to convert all the systems and accesses I have linked to this email. For your business customers this is just nonsence as it does not allow integration of email into other services which is a must for most of us. I've been a BT customer since the 90's and although I moved from BT Business to BT retail when I took over responsibility for internet from the company I worked for I was told I could keep the btconnect email as long as I continued to access it at least once a month. I have remained a BT customer to maintain this email and I will now have to reconsider that decision.

I was told when I called BT yesterday that moving to office 365 would allow me to again access my emails but as others have noted that is NOT the case and I have now paid £60 for a office 365 which does nothing to address the issue.

It's clear that BT support staff do not know what has happened here are that they are given completly erroneous advice. Also blaiming Microsoft is not an answer either as microsoft does have options that BT could have used.

I urge BT to reconsider this betrayal of loyal customers

Re: BTConnect email addresses and how to access your email

steveb1 — Thu, 11 May 2023 16:28:44 GMT

So if Outlook via Mobile works - why can't I use my registered outlook app from my pc?

Like others, my outlook is key to my day to day operation, and when i'm in locations without internet access (regular issue when i'm in Datacenters) - I need offline access to my data to refer to & perform my work. (same reason for having the full Microsoft suite on my PC - not on 365)

Please confirm how I can get outlook on my pc to work again.

Re: BTConnect email addresses and how to access your email

ClareF — Sat, 13 May 2023 06:48:46 GMT

This is not true. Yesterday my btconnect.com email address was cancelled (despite assuring me on Thursday it wouldn’t be). I spent all day (8-8pm) yesterday across trying to reinstate it as it’s used for my business contacts for last 20 years……. Appalling service and this is simply not true…

Re: BTConnect email addresses and how to access your email

ClareF — Sat, 13 May 2023 06:50:14 GMT

I totally agree same happened to me yesterday. It’s appalling service after 20 years of being a customer. Where are the seniors?

Re: BTConnect email addresses and how to access your email

ClareF — Sat, 13 May 2023 06:54:29 GMT

Agree appalling service for account holders been with BT for over 20 years….. where are the seniors who should be supporting this massive challenge to potentially failed businesses….. (now by connect emails are simply cancelled without warning we have no idea which clients are emailing us and have failed to connect)……. Apallling service for clients that have supported BT for over 20 years…… where are BT seniors?