Email from customer's domain not being delivered to BT email addresses

geoffcoote — Tue, 24 Oct 2023 09:21:15 GMT

We have an issue where a client has a mailing list to 10,000 members, some of which are btinternet.com email addresses. When they send a newsletter, it never arrives at the BT email addresses.

We are not on any spam lists and only send to members that have opted in.

We use AuthSMTP to send the email.

Can anyone advise how to get off BTs internal spam lists?

Thanks,

Geoff

Re: Email from customer's domain not being delivered to BT email addresses

VickyK — Tue, 24 Oct 2023 10:59:41 GMT

Hi Geoff, thanks for reaching out to us. It looks like the email addresses are residential not business so if you could reach out to our residential team on 0330 1234 150 or you can message them on Fix email | BT Help and they should be able to help you. Thanks,

topic Re: Email from customer's domain not being delivered to BT email addresses in Email and hosting

Email from customer's domain not being delivered to BT email addresses

Re: Email from customer's domain not being delivered to BT email addresses