Your account has been locked. Contact your support person to unlock it, then try again.

AndyF65 — Sat, 04 Nov 2023 10:56:55 GMT

Hi - I'm going round in circles, I cannot seem to get any support from anyone at BT for my email problem.

It started yesterday. I received an email prompting me to reauthenticate in order to send emails. It didn't look right as it defaulted to an adobe.com domain when I clicked anywhere in the email. I did not enter any of my information in it. However, I did forward it to abuse@btconnect.com and phishing@bt.com to report a phishing attack.

Later in the day I could not access my mailbox. I got this message (in red) from the login.microsoftonline.com page, "Your account has been locked. Contact your support person to unlock it, then try again." Since then I have tried web chat, WhatApp, calling different numbers (which all default to the text interface) and the one person I actually spoke to in BT Revenue Intelligence couldn't help me.

It seems that once you have a service problem that isn't a broadband or phone issue you're left high and dry.

So, my appeal here is please contact me so I can regain access to my mailbox.

Thanks ...

Re: Your account has been locked. Contact your support person to unlock it, then try again.

AdamC — Mon, 06 Nov 2023 09:08:04 GMT

Hi Andy,

I am very sorry about this. If you can message me directly I can take your account details and then I can assist you. Can you send me,

Your Full name

Contact mobile number

Company name

Business Account number

Business Telephone number

Full Address including Postcode

Thank you, Adam

topic Your account has been locked. Contact your support person to unlock it, then try again. in Email and hosting

Your account has been locked. Contact your support person to unlock it, then try again.

Re: Your account has been locked. Contact your support person to unlock it, then try again.