topic BTConnect email address Outlook error, Your account has been locked in Email and hosting

BTConnect email address Outlook error, Your account has been locked

AndyF1 — Thu, 22 Feb 2024 21:11:55 GMT

Your account has been locked. Contact your support person to unlock it, then try again.

I used to work for BT, retired now, but have kept my btconnect.com email address. Today I was asked to sign in and got the message above and am now seeming locked out despite trying to reset the password.

I don't think this is anything to do with the BT Enterprise email sent asking me to click the link to verify my email address, which I've ignored as I considered it a scam.

Anyone else encountering this 'Your account has been locked. Contact your support person to unlock it, then try again'

Andy

Re: BTConnect email address Outlook error, Your account has been locked

BethM — Mon, 26 Feb 2024 09:07:22 GMT

Hi AndyF1

If you try and log into the business.bt.com website with your BTconnect details, can you log in?

Re: BTConnect email address Outlook error, Your account has been locked

AndyF1 — Mon, 26 Feb 2024 21:17:08 GMT

Hi BethM,

I can log in using BTconnect.com details

Re: BTConnect email address Outlook error, Your account has been locked

AndyF1 — Mon, 26 Feb 2024 21:30:29 GMT

If I try to access my email account I get a message saying my account is locked and to contact my administrator.

'Your account has been locked. Contact your support person to unlock it, then try again.'

Re: BTConnect email address Outlook error, Your account has been locked

BethM — Tue, 27 Feb 2024 12:06:02 GMT

Hi AndyF1

Can you please send me a private message with your BTconnect email address in question so I can have a look?