topic Managing btconnect.com email users in Email and hosting

Managing btconnect.com email users

Pledgeprods — Mon, 13 May 2024 11:13:14 GMT

I have had a btconnect.com email account for many years and also set up additional users for my family. I can no longer get into the portal top manage these users of to change the mail forwarding from this account. What do I do?

Re: Managing btconnect.com email users

carol1987grayso — Tue, 14 May 2024 09:40:26 GMT

@Pledgeprods wrote:
I have had a btconnect.com email account for many years and also set up additional users for my family. I can no longer get into the portal top manage these users of to change the mail forwarding from this account. What do I do?

Hello @Pledgeprods
Here is a solution of your issue:

To regain access to the portal for managing users and changing mail forwarding settings for your btconnect.com email account, you can try the following steps:

Reset Password:
If you’re unable to log in, try resetting your password through the btconnect.com website or contact BT directly for assistance.
Check Service Status:
Verify if there are any known issues with the BT service that could be affecting your access to the portal.
Browser Issues:
Clear your browser cache and cookies, or try accessing the portal using a different browser or incognito mode.
Contact BT Support:
Reach out to BT Business support for help with accessing the portal. They can provide guidance on managing users and updating mail forwarding settings.
Community Forums:
Visit BT Business Community forums to see if other users have experienced similar issues and if they have shared any solutions

Best Regards
Carol

Re: Managing btconnect.com email users

BethM — Wed, 15 May 2024 13:52:04 GMT

Hi Pledgeprods

I'm sorry you've been unable to log in. What website are you using to try and log in?

Re: Managing btconnect.com email users

Pledgeprods — Thu, 12 Dec 2024 15:02:15 GMT

Hi Beth,

Sorry, long time since I last tried to do this. In the past I logged into a management portal, but this was pre O365 days. I have no idea where to login now, that's the problem.

Re: Managing btconnect.com email users

BethM — Thu, 12 Dec 2024 15:10:40 GMT

Hi Pledgeprods

You should be able to log into your Manage Services account here: https://secure.business.bt.com/Hub