Email Access Denied

Pez35 — Mon, 01 Jul 2024 18:15:52 GMT

Hi,

I have a Btconnect.com email account and my password no longer works via MS 365.

I do recall some BT emails coming through asking me to change my account details. But, as my BT Business account hasn't been active for over a decade (added to the fact that the BT logos and wording looked very amateur/spammy), I did not take them seriously.

When I did log on to BT.com and attempt to migrate my account I needed my account number. It has taken much effort and time to retrieve that detail after so much time elapsed, however the migration option now appears closed.

I have since spent many happy hours on the phone to India, but I still cannot migrate my account access my email via MS 365 Sign-in.

This email address has been with me for 20+ years, and is embedded in many practical aspects of my life. Losing access to it is extremely disruptive.

Can anyone help please ?

Many thanks.

Re: Email Access Denied

AdamC — Tue, 02 Jul 2024 11:38:04 GMT

Hi,

I am sorry for the issues. If you can message me privately I can take the details and assist.

Thank you

Adam

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Email Access Denied

Re: Email Access Denied