topic Re: Locked out of account in Email and hosting

Locked out of account

Paul1955 — Thu, 21 Dec 2023 16:00:59 GMT

Hi Guys we are locked out of one of our @btconnect.com outlook email accounts, it seems the emails requesting authentication were regarded as spam ( as some of them were) and deleted and now Microsoft says " your account has been locked contact your support person to unlock it", we have no support person how on earth do we get round this and get access to the account

Re: Locked out of account

BethM — Thu, 21 Dec 2023 16:09:59 GMT

Hi Paul1955

Are you able to log into https://secure.business.bt.com/Hub with your log in details for the btconnect?

Re: Locked out of account

Paul1955 — Thu, 21 Dec 2023 16:51:01 GMT

Hi Beth, yes but not with the locked account as soon as we go to email we end up at a Microsoft login which locks us out. We have a couple of btconnect.com addresses and one of them is fine and works as it should.

Re: Locked out of account

BethM — Thu, 21 Dec 2023 16:58:54 GMT

Hi Paul1955

Can you please send me a private message with some account details?

Re: Locked out of account

Paul1955 — Fri, 22 Dec 2023 13:08:50 GMT

@BethM wrote:
Hi Paul1955

Can you please send me a private message with some account details?

All sorted now, thanks for all the help.

Re: Locked out of account

nuneatonmark — Wed, 06 Mar 2024 08:10:41 GMT

I've got the same issue, I have messaged you directly BethM. Regards. Mark

Re: Locked out of account

mcjmcm — Tue, 23 Jul 2024 13:21:51 GMT

I also have an issue of being locked out of an account....my wifes email address is jaxmcm@btconnect.com and we are in an endless loop to try and get the password reset. It keeps saying our administrator has been informed but there is no admin.

There were three email ids generate on an old IBM business account many years ago, mjmcm@btconnect.com was the parent id, with mcjmcm@btconnect.com for me and Jaxmcm@btconnect.com

mjmcm was never used as an email id, just to manage the account and we can't access it anymore. I still use my mcjmcm and my wife uses hers but somehow it has become locked and we just can't get it unlocked....are you able to help me/her ???

thanks, Mark

Re: Locked out of account

BethM — Tue, 23 Jul 2024 13:39:54 GMT

Hi mcjmcm

Can you please send over a private message with some account details so I can look into this?

Re: Locked out of account

Linda1 — Wed, 08 Oct 2025 11:37:08 GMT

Hi Beth

I have the same problem as above with our btconnect.com email address, i.e. getting a message that it's locked and saying we should contact the administrator, but there's no administrator.

I've tried logging in at https://secure.business.bt.com/Hub. It seems to accept my btconnect.com email address and password, but then asks me to set a security number, which I've tried. It confirms the numbers match, but it then continually says Pin submission failed.

Are you able to help?

Thanks

Linda

I've tried logging in at