topic Re: Unable to manage services via dashboard: page is unresponsive in Email and hosting

Unable to manage services via dashboard: page is unresponsive

KosmicTask — Wed, 21 Aug 2024 15:09:26 GMT

I am just trying to configure my service but the dashboard at https://secure.business.bt.com/ManageService/Dashboard.aspx

is unresponsive and generally times out.

Is this a common issue?

Re: Unable to manage services via dashboard: page is unresponsive

BethM — Thu, 22 Aug 2024 15:02:45 GMT

Hi KosmicTask

Are you still having issues with this?

Re: Unable to manage services via dashboard: page is unresponsive

ThePuffin — Thu, 22 Aug 2024 17:27:26 GMT

I've had exactly this today. I've tried various devices, different browsers. I'm using the correct userID - I noted that last time round. Times out every time.

Re: Unable to manage services via dashboard: page is unresponsive

ThePuffin — Fri, 23 Aug 2024 14:17:07 GMT

I was advised by the BT Business Domain Name Services Team to clear my web browsers cache, cookies, etc . I did this and could access the dashboard and manage our domain.