topic Re: Btconnect email locked in Email and hosting

Btconnect email locked

Fred13 — Tue, 12 Nov 2024 17:17:49 GMT

I have just joined the community. Like other posts I kept my btconnect email address when I retired 17 years ago and other than having to transfer to the Outlook platform in 2021 it has not been a problem. Two weeks ago on holiday in US Microsoft informed that my email was locked and I need to contact my Administrator to open it.

I have spent hours trying to do this and even employed a IT Techie to help me. He concluded the same thing that BT have to unlock. I have spoken with BT Business but I cannot provide them with the required security so they will not do anything . All my folders, emails , contacts are there and I want to transfer them to a new email address I have set up. I very worried this information will be hacked or deleted by BT. I am 82 years old so my IT skills are probably no as good as most on this forum

Re: Btconnect email locked

BethM — Wed, 13 Nov 2024 12:09:48 GMT

Hi Fred13

Do you have any active BT Business services this email would be linked to?

Re: Btconnect email locked

Fred43 — Thu, 14 Nov 2024 10:56:34 GMT

Hi Beth

Only my BT residential broadband now with EE and my mobile phone also with bBT.

My BT Connect mail is blocked so I have created a new email fred.warner43@outlook. com

My main worry is all the information left in my blocked btconnect email some very confidential medical and financial stuff. I am very worried

Re: Btconnect email locked

BethM — Thu, 14 Nov 2024 16:08:30 GMT

Hi Fred43

Can you please send over a private message with your btconnect email address so I can look into this for you?

Re: Btconnect email locked

Fred43 — Thu, 14 Nov 2024 16:49:42 GMT

Beth

My locked email address is ; fred.warner@btconnect.com

Re: Btconnect email locked

BethM — Fri, 15 Nov 2024 12:22:49 GMT

Hi Fred43

Please send me a private message so I will need to take some more details.

Re: Btconnect email locked

Fred43 — Fri, 15 Nov 2024 14:21:12 GMT

How do I send you a private message?

Re: Btconnect email locked

Fred43 — Fri, 15 Nov 2024 14:31:46 GMT

Hi Beth I have found out how to send private message and have now sent that to you