topic Btconnect Email in Email and hosting

Btconnect Email

cillabrimmer — Mon, 02 Dec 2024 12:04:51 GMT

Hi,
I have forgotten my email password and am unable to login to my email account via a browser.

When I try to reset the password the pin gets sent to an email address that no longer exists.

Clicking the need help button on the page that informs me of this doents work.

btbusiness.custhelp.com

Can anyone let me know how I can now reset my password.

Thanks in advance.

Cilla

Re: Btconnect Email

BethM — Mon, 02 Dec 2024 12:09:32 GMT

Hi cillabrimmer

If your recovery details are now out of date, I would advise contacting our technical support team so they can take your details and help from their end. You can find their details here: https://business.bt.com/help/contact-us-business/fix-a-fault/

Re: Btconnect Email

cillabrimmer — Mon, 02 Dec 2024 12:21:01 GMT

Hi Beth,

Thank you for your prompt reply, I will give that a go.

Thanks

Cilla

Re: Btconnect Email

cillabrimmer — Mon, 02 Dec 2024 12:29:39 GMT

Hi Beth,

Sorry to be a pain but I can't find any contact details on the page you provided.
I can access a virtual assistant which doen't have email as an option to choose.
Do they have a forum, a human live chat or phone number I can try instead?

Regards

Cilla

Re: Btconnect Email

BethM — Tue, 03 Dec 2024 12:34:16 GMT

Hi cillabrimmer

On that page, if you go to Broadband and internet, and then Broadband, it should give you a live chat option which is open 8am-6pm Mon-Fri and a WhatsApp option also. If you then go to 'Need more help?' it should then show you the main number which is 0800 800 154 and is available 24/7 but we do encourage live chat or WhatsApp first.