topic Btconnect email is locked out and unable to reset using the link in Email and hosting

Btconnect email is locked out and unable to reset using the link

Carolyn26 — Wed, 26 Feb 2025 12:55:35 GMT

one of my btconnect emails is locked out and i cant reset the password using the rest password link at business.bt.com - please can you help?

BethM — Wed, 26 Feb 2025 14:01:14 GMT

Hi Carolyn26

Have you spoken to our technical support team? They can assist, you can find their details here: https://business.bt.com/help/contact-us-business/fix-a-fault

Carolyn26 — Wed, 26 Feb 2025 14:52:52 GMT

I'm afraid its an old BT homeworker email account so when i try that link it wants to know a business which i dont have

BethM — Wed, 26 Feb 2025 14:53:34 GMT

Hi Carolyn26

In that case, can you please send over a private message?