BT Account Migration

stevie09 — Fri, 14 Mar 2025 08:01:33 GMT

Good morning all, is there anyone in the BT organisation who can help me with my account.

For six months I have been trying to migrate my account to the new system but I can't

BT chat bot is complete rubbish and cuts you off.

Each time I log into my account it says I need to migrate and to begin the process. I click ok, and the first question is, enter your account number. So I have paper invoice with the account number.

I type this in and it says invalid account number.

Cannot get anyone in this BT organisation able to help with what should be a very simple thing to do.

I am actually thinking of cancelling my Direct debit and I bet 100% someone will want to speak to me then.

Re: BT Account Migration

BethM — Fri, 14 Mar 2025 12:16:41 GMT

Hi stevie09

Can you please send over a private message so we can discuss further? I will need some account info that should not be shared publicly

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BT Account Migration

Re: BT Account Migration