topic Re: Managing btconnect e-mail accounts in Email and hosting

Managing btconnect e-mail accounts

mackeer — Sat, 22 Mar 2025 08:54:26 GMT

Hi there.

One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this...

How do I unlock their account and reset their password for them? It used to be so easy, but now it seems impossible?

Thanks,

Richard

Re: Managing btconnect e-mail accounts

david598ball — Mon, 24 Mar 2025 10:07:46 GMT

@mackeer wrote:
Hi there.
One of our users has a full mailbox but can't login to clear it down. When trying to log in to Office365 they try and reset their password but get this...

How do I unlock their account and reset their password for them? It used to be so easy, but now it seems impossible?
Thanks,
Richard

Hello,

To unlock their account and reset the password, log in to the Microsoft 365 admin center. Navigate to Users > Active Users, select the user, and click Reset Password. Follow the instructions to generate a new password. If issues persist, contact Microsoft support for further assistance.

Best Regards,
David Ball

Re: Managing btconnect e-mail accounts

mackeer — Tue, 25 Mar 2025 22:35:47 GMT

Thanks David.

I did try this but neither of the user accounts that I would expect to have admin rights were able to access this.

Guess I need to contact BT to find out which of our users is setup as an admin?

Re: Managing btconnect e-mail accounts

BethM — Wed, 26 Mar 2025 16:41:01 GMT

Hi mackeer

Our technical support team should be able to help with this.