topic Re: btconnect.com email not accessible - Customers getting bounce backs in Email and hosting

btconnect.com email not accessible - Customers getting bounce backs

JDpope — Wed, 02 Apr 2025 13:59:12 GMT

I have noticed that our btconnect.com email account no longer works!

We cannot login on the web and if you email it, we get a 365 bounce back saying that the address is not found at btconnect.com

Basically , 365 is reporting the address no longer exists !

Can anyone help ?

Thanks

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Wed, 02 Apr 2025 14:27:28 GMT

Hi JDpope

When did it stop working?

Re: btconnect.com email not accessible - Customers getting bounce backs

JDpope — Wed, 02 Apr 2025 14:36:34 GMT

Within the last 24 hours.

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Wed, 02 Apr 2025 14:48:14 GMT

Hi JDpope

Can you please send over a private message with the btconnect email address in question?

Re: btconnect.com email not accessible - Customers getting bounce backs

BGate — Wed, 02 Apr 2025 21:35:34 GMT

Our btconnect email is having this exact same issue, emails are getting returned to the sender with failed delivery notifications & we are unable to login to outlook web with the password we reset for the bt business account login.

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Thu, 03 Apr 2025 11:03:59 GMT

Hi BGate

Is your btconnect linked to a live account with us?

Re: btconnect.com email not accessible - Customers getting bounce backs

BGate — Thu, 03 Apr 2025 11:29:16 GMT

I'm not sure, our account is listed as having Business Email Lite & Office 365 Small Business. When I try to login to outlook web I use the email ending with @btconnect.com

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Fri, 04 Apr 2025 11:35:57 GMT

Hi BGate

Are you paying us for any services? That's what I mean by if you have a live account. BTconnect email addresses are linked to BT Business broadbands typically.

Re: btconnect.com email not accessible - Customers getting bounce backs

dhorse666 — Mon, 28 Apr 2025 21:39:55 GMT

I'm having the exact same issues. However I've moved to a BTNet leased line in 2022 and was told that my btconnect email was cancelled then. I'm still able to access it but customer service have told me that it could turn off at any time. I need it as all my business interests are tied to it. Can you help?

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Tue, 29 Apr 2025 11:19:28 GMT

Hi dhorse666

If you have cancelled the service it was associated with (I assume an old standard BT Business broadband line), there is no way to retain your BTconnect mailbox.

Re: btconnect.com email not accessible - Customers getting bounce backs

dhorse666 — Wed, 30 Apr 2025 19:22:41 GMT

I never cancelled the service it was associated with, as I didn't have a business service beforehand.

All I had was an empty business account and added BTNet leased line to it.

I was never told, at any point, that any part of my account would be ceased.

As well as that, I have stayed with BT and they provide my BTConnect email address that I use to sign in to my business account.

So what happens when the email stops working altogether? How do they then contact me?

Re: btconnect.com email not accessible - Customers getting bounce backs

BethM — Thu, 01 May 2025 11:34:49 GMT

Hi dhorse666

Can you please send over a private message so we can discuss further? Typically BTconnects were provided as part of a service so I would like some more info on this so I can query further for you