topic Re: Website hosting and domain in Email and hosting

Website hosting and domain

jrob42 — Tue, 27 May 2025 09:11:04 GMT

Hello there,

I help a local small business with their website and they've never seemed to know where their domain login is or where their website is hosted.

They signed up for it years ago on what I think was a legacy service? Their site is currently down so they aren't able to contact anyone about it. It's very basic hosting that only supports html files (no php).

I've attached the WhoIs record for the domain. When we go to the URL for the Registrar Information it looks really old and none of the links work so I'm guessing any support emails aren't getting through.

Any help to resolve the confusion around this would be really helpful. We've tried in the past on several occasions to locate the services and get connection details but with no success.

Best wishes,

John.

Re: Website hosting and domain

BethM — Tue, 27 May 2025 11:06:33 GMT

Hi jrob42

Are they still paying for this? Usually from that we can find the account details?

Re: Website hosting and domain

jrob42 — Tue, 27 May 2025 11:33:16 GMT

I think so Beth. It looks like the domain was renewed on 02/11/2023 so I'm guessing they're still paying for it.

Re: Website hosting and domain

BethM — Tue, 27 May 2025 12:04:30 GMT

Hi jrob42

Can you please send over a private message with all the details you've got?