https://business.forums.bt.com/t5/Email-and-hosting/Mailbox-inaccessible/m-p/94927#M13659 <P>Hello,<BR />With a btconnect email, I am able to access MyAccount, but when trying to log in to the mailbox through outlook or the microsoft web portal, it says the password is incorrect.<BR /><BR />Changing the password has not fixed it.<BR /><BR />As I understand it, the password for the BT account itself should be the same as the btconnect email's mailbox. Why might it be having issues?<BR /><BR />Thank you!</P> Thu, 12 Jun 2025 13:05:19 GMT oatlain 2025-06-12T13:05:19Z https://business.forums.bt.com/t5/Email-and-hosting/Mailbox-inaccessible/m-p/94927#M13659 <P>Hello,<BR />With a btconnect email, I am able to access MyAccount, but when trying to log in to the mailbox through outlook or the microsoft web portal, it says the password is incorrect.<BR /><BR />Changing the password has not fixed it.<BR /><BR />As I understand it, the password for the BT account itself should be the same as the btconnect email's mailbox. Why might it be having issues?<BR /><BR />Thank you!</P> Thu, 12 Jun 2025 13:05:19 GMT https://business.forums.bt.com/t5/Email-and-hosting/Mailbox-inaccessible/m-p/94927#M13659 oatlain 2025-06-12T13:05:19Z https://business.forums.bt.com/t5/Email-and-hosting/Mailbox-inaccessible/m-p/94935#M13661 <P>Hi oatlain</P> <P>&nbsp;</P> <P>You're right, it should be the same password. <A href="https://business.bt.com/help/contact-us-business/fix-a-fault/" target="_blank">I would recommend talking to our technical support team to help fix this.</A></P> Fri, 13 Jun 2025 12:05:03 GMT https://business.forums.bt.com/t5/Email-and-hosting/Mailbox-inaccessible/m-p/94935#M13661 BethM 2025-06-13T12:05:03Z