topic Re: BTCONNECT EMAIL in Email and hosting

BTCONNECT EMAIL

JAMESL1 — Wed, 24 Sep 2025 14:50:34 GMT

ATTN OF BETH

I have had the email address with BT for at least 30 years. I have installed a new computer in my office. It has taken BT an unbelievable 3 MONTHS to install the phone and broadband line and I can't get into my email because I can't remember the password. I am now months behind in my work and this is desperately serious. Nothing I try works. I need someone in BT to sort this before I go mad.

james.lundy@btconnect.com

Re: BTCONNECT EMAIL

BethM — Wed, 24 Sep 2025 15:29:29 GMT

Hi JAMESL1

What happens when you try to do a password reset?

Re: BTCONNECT EMAIL

JAMESL1 — Wed, 24 Sep 2025 17:09:55 GMT

It tells me to refer to my installer or supplier. Neither of which are relevant.

Re: BTCONNECT EMAIL

BethM — Thu, 25 Sep 2025 11:36:02 GMT

Hi JAMESL1

Can you please send over a screenshot of the error to me via private message?

Re: BTCONNECT EMAIL

JAMESL1 — Thu, 25 Sep 2025 12:31:37 GMT

Re: BTCONNECT EMAIL

BethM — Thu, 25 Sep 2025 13:01:18 GMT

Hi JAMESL1

It looks like you are trying to reset the password via Microsoft, it needs to be done via the BT Business website I linked above.

Re: BTCONNECT EMAIL

JAMESL1 — Thu, 25 Sep 2025 13:33:37 GMT

I've tried 4 different ways to do this and none of them work. There must be a BT owned site with the record of my password. It is beyond belief that this is so difficult. I have never had any problems with any other provider over passwords; it should be dead simple.

Re: BTCONNECT EMAIL

BethM — Thu, 25 Sep 2025 13:40:43 GMT

Hi JAMESL1

The only way you should be resetting your BTconnect password is at the link above. If you are still having issues with this, please contact our email technical support team.