https://business.forums.bt.com/t5/Email-and-hosting/BTConnect-emails-how-to-access-an-email-address-we-kept-using/m-p/95762#M13777 <P>Hi DavidWright18</P> <P>&nbsp;</P> <P>If you no longer have the services the email was linked to, you can not retain the email address. <A href="https://business.bt.com/help/contact-us-business/fix-a-fault/" target="_blank">The technical support team can assist with any queries regarding emails.&nbsp;</A></P> Fri, 14 Nov 2025 13:05:45 GMT BethM 2025-11-14T13:05:45Z https://business.forums.bt.com/t5/Email-and-hosting/BTConnect-emails-how-to-access-an-email-address-we-kept-using/m-p/95759#M13775 <P>We moved from BT some years ago and was told that the email, which dates back to the dial-up era, '<A target="_blank" rel="noopener">david.wright18@btconnect.com'</A>&nbsp;was mine, provided free, and I could keep. I have been using it periodically for some stuff that I never updated, and I went to log in but can no longer access it. It says it's been locked, but alas, I'm in urgent need of access codes being sent there.</P><DIV class="">&nbsp;</DIV> Fri, 14 Nov 2025 05:56:11 GMT https://business.forums.bt.com/t5/Email-and-hosting/BTConnect-emails-how-to-access-an-email-address-we-kept-using/m-p/95759#M13775 DavidWright18 2025-11-14T05:56:11Z https://business.forums.bt.com/t5/Email-and-hosting/BTConnect-emails-how-to-access-an-email-address-we-kept-using/m-p/95762#M13777 <P>Hi DavidWright18</P> <P>&nbsp;</P> <P>If you no longer have the services the email was linked to, you can not retain the email address. <A href="https://business.bt.com/help/contact-us-business/fix-a-fault/" target="_blank">The technical support team can assist with any queries regarding emails.&nbsp;</A></P> Fri, 14 Nov 2025 13:05:45 GMT https://business.forums.bt.com/t5/Email-and-hosting/BTConnect-emails-how-to-access-an-email-address-we-kept-using/m-p/95762#M13777 BethM 2025-11-14T13:05:45Z