topic Re: @btconnect.com email in Email and hosting

@btconnect.com email

bmjnr7 — Tue, 25 Nov 2025 14:22:37 GMT

I am trying to trying to transfer/keep my @btconnect.com email address as I am leaving BT business broadband for another supplier.

I am told by the BT business lady this is not possible but I have read online that you can if you pay for it or take a package.

Help please.

Re: @btconnect.com email

BethM — Tue, 25 Nov 2025 14:31:59 GMT

Hi bmjnr7

The agent you spoke to is correct, you can not retain btconnect emails. You can retain btinternet emails I believe (or you used to be able to at least), which is separate and for domestic customers.

Re: @btconnect.com email

bmjnr7 — Tue, 25 Nov 2025 14:41:13 GMT

What about if its transferred to another BT business account?

Re: @btconnect.com email

BethM — Tue, 25 Nov 2025 14:47:08 GMT

Hi bmjn7

It depends if it is an entirely separate account, I would recommend discussing this with our Sales team to see what they can advise.