https://business.forums.bt.com/t5/Email-and-hosting/Password-reset/m-p/96022#M13801 <P>Hi, can someone please help. I have lost my password to my email address and I am having difficulty resetting it. When I try to reset it, I get message that it has sent a reset pin to admin at the organisation I use to work for a long time ago, which I don't have access to now.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>Gurnam</P> Wed, 21 Jan 2026 21:08:25 GMT Gurnam 2026-01-21T21:08:25Z https://business.forums.bt.com/t5/Email-and-hosting/Password-reset/m-p/96022#M13801 <P>Hi, can someone please help. I have lost my password to my email address and I am having difficulty resetting it. When I try to reset it, I get message that it has sent a reset pin to admin at the organisation I use to work for a long time ago, which I don't have access to now.&nbsp;</P><P>&nbsp;</P><P>Regards</P><P>Gurnam</P> Wed, 21 Jan 2026 21:08:25 GMT https://business.forums.bt.com/t5/Email-and-hosting/Password-reset/m-p/96022#M13801 Gurnam 2026-01-21T21:08:25Z https://business.forums.bt.com/t5/Email-and-hosting/Password-reset/m-p/96024#M13802 <P>BT Business Support can <STRONG>verify your identity</STRONG> and either:</P> <UL> <LI>Update or remove the old administrator, or</LI> <LI>Manually reset the password / issue a temporary password.</LI> </UL> <P>You can contact them via:</P> <UL> <LI><STRONG>Live Chat or WhatsApp</STRONG></LI> <LI><STRONG>Phone support</STRONG></LI> </UL> <P>All available contact options are here:<BR /><span class="lia-unicode-emoji" title=":link:">🔗</span> <STRONG>BT Business – Help &amp; Contact Us</STRONG><BR /><A href="https://business.bt.com/help/home/" target="_blank">https://business.bt.com/help/home/</A></P> Thu, 22 Jan 2026 09:50:57 GMT https://business.forums.bt.com/t5/Email-and-hosting/Password-reset/m-p/96024#M13802 AlanM1 2026-01-22T09:50:57Z