topic Re: @btconnect email accounts in Email and hosting

@btconnect email accounts

mrchairman — Thu, 22 Jan 2026 11:26:11 GMT

Now that domains are no longer managed by BT, will this affect continuation of my @btconnect email addresses, as previously domain registration counted as a Business Service required for these addresses to stay active.

Re: @btconnect email accounts

BethM — Thu, 22 Jan 2026 15:50:11 GMT

Hi mrchairman

Do you pay for any regular reoccurring charges or was it just the domain renewals?

Re: @btconnect email accounts

mrchairman — Thu, 22 Jan 2026 19:35:23 GMT

Hi, it is a domain only.

Re: @btconnect email accounts

BethM — Fri, 23 Jan 2026 15:34:02 GMT

Hi mrchairman

As the domains are no longer with BT, you are correct that you no longer have a Business Service with us to keep these mailboxes active indefinitely. While this change has been made on the supplier side and may not impact your mailboxes immediately, we cannot guarantee continued access in the long term. For this reason, I would strongly encourage you and anyone else in this position to move to an alternative as soon as possible to avoid any potential loss of access. To support the transition, you can set up a forwarding rule from your btconnect email address to your new email address.

Re: @btconnect email accounts

mrchairman — Fri, 23 Jan 2026 15:43:51 GMT

Thank you. Can I assume that we will get a notice period /warning of some kind or will the service arbitrarily be curtailed when the domains that were reviewed with you expire if I do not renew them with your new provider? Thank you very much.

Re: @btconnect email accounts

mrchairman — Fri, 23 Jan 2026 15:44:40 GMT

Sorry, I meant to say, irrespective of whether we renew it with your new provider.

Re: @btconnect email accounts

BethM — Fri, 23 Jan 2026 16:11:51 GMT

Hi mrchairman

As you no longer have active Business Services with us, we cannot guarantee that you will. Our backend systems update periodically removing dormant accounts where no billable products remain. Hence the advice to move to an alternative as soon as possible to avoid any potential loss of access. Once again, to support the transition, you can set up a forwarding rule from your btconnect email address to your new email address.

Re: @btconnect email accounts

mrchairman — Fri, 23 Jan 2026 16:37:54 GMT

Hi again thank you. I paid BT for the domain renewal up to its current expiry date therefore I am a customer until at least the expiry date of the domain surely? Thank you for the offer to set up the forwarding. I believe I know how to do that myself but if I can’t, I’ll take you up on your kind offer. surely if/when the Accounts become dormant, the forwarding will no longer work please confirm. Thank you. Just as an aside I received no notification from BT that they were no longer handling my domain simply an unsolicited email from your new partner which to begin with I ignored as I had no business relationship with them. It’s not a very good way of handling things.

Re: @btconnect email accounts

BethM — Mon, 26 Jan 2026 13:20:46 GMT

Hi mrchairman

We have the same email address as Network Solutions for your email, so I can only apologies that you didn't receive our notifications.

Following the domain suppliers decision to exit the relationship with BT, it was decided that the cleanest and best move for the domains was to move them directly to Network Solutions, as this ensured continuity, minimal disruption and continuation of any already paid for periods of subscription. I'm sorry that this has potentially also impacted your btconnect email service.

Again, as you no longer have service with BT, I cannot guarantee the continuation of the btconnect service. Please do let me know if you need any assistance setting up the forwarding, as advised to a new email address. I'd also advise that you stop sending and replying from your btconnect email address and instead use the alternative address, as from experience this will help with the transition.

Re: @btconnect email accounts

mrchairman — Tue, 27 Jan 2026 07:55:57 GMT

I understand. I have put the forwards in place. It’s shame that where circumstances dictate (as in my case where BT offer no viable services to our rural location) that alternative arrangements can’t be made to sustain these addresses. Anyway, so be it thanks for your help for now.