topic Re: BT Connect email account locked out in Email and hosting

BT Connect email account locked out

AmandaRook — Fri, 13 Mar 2026 16:39:14 GMT

Hello,

My BT Connect email account is locked out. When I try to login I receive the error "Your account has been locked. Contact your support person to unlock it, then try again."

BT Local Business gave us no support whatsoever. I tried the BT help desk back in October and received a problem reference number after a long time on the phone and being passed between various departments. Eventually I spoke to someone who said that they'd unlock the account and to try later but we're still seeing the same error message. If someone at BT could help it would be appreciated.

Re: BT Connect email account locked out

BethM — Mon, 16 Mar 2026 12:31:30 GMT

Hi AmandaRook

I'm sorry to hear about this, can you please send over a private message with some account details so I can look further into this for you? Thanks

Re: BT Connect email account locked out

AmandaRook — Wed, 18 Mar 2026 14:15:13 GMT

Hi Beth,

Many thanks to you and your colleague Paul, we've now been able to access our account after a long time!

Best regards,

Amanda.