https://business.forums.bt.com/t5/Email-and-hosting/Keeping-email/m-p/96299#M13850 <P>Hi machineco</P> <P>&nbsp;</P> <P>There is no way to keep your btconnect email addresses if you cancel the BT Business product they were provided with. <A href="https://business.bt.com/help/article/email-security-and-hosting/email/how-do-i-set-up-email-forwarding/" target="_blank">You could look at adding email forwarding for a period of time </A>to a new address to help with the move but there is no way to keep the mailboxes open indefinitely.&nbsp;</P> Mon, 23 Mar 2026 12:06:50 GMT BethM 2026-03-23T12:06:50Z https://business.forums.bt.com/t5/Email-and-hosting/Keeping-email/m-p/96297#M13849 <P>Hi,</P><P>as I understand it we can keep our&nbsp;@btconnect.com email addresses if we open a separate account for</P><P>this to happen, they will then be ported to a new email address we set up&nbsp; eg,&nbsp;@outlook.com is this true and if so who do we contact in order to facilitate this?</P><P>Paul.</P> Sun, 22 Mar 2026 19:04:48 GMT https://business.forums.bt.com/t5/Email-and-hosting/Keeping-email/m-p/96297#M13849 machineco 2026-03-22T19:04:48Z https://business.forums.bt.com/t5/Email-and-hosting/Keeping-email/m-p/96299#M13850 <P>Hi machineco</P> <P>&nbsp;</P> <P>There is no way to keep your btconnect email addresses if you cancel the BT Business product they were provided with. <A href="https://business.bt.com/help/article/email-security-and-hosting/email/how-do-i-set-up-email-forwarding/" target="_blank">You could look at adding email forwarding for a period of time </A>to a new address to help with the move but there is no way to keep the mailboxes open indefinitely.&nbsp;</P> Mon, 23 Mar 2026 12:06:50 GMT https://business.forums.bt.com/t5/Email-and-hosting/Keeping-email/m-p/96299#M13850 BethM 2026-03-23T12:06:50Z