topic Re: Btconnect email password issues in Email and hosting

Btconnect email password issues

Dazpad — Sun, 05 Apr 2026 18:08:41 GMT

My wife’s email address has suddenly stopped working. It asked for a password. She put her correct password in but it says it is incorrect.

my btconnect email address is still working fine.

when we put in forgot password we get message sending code to Linda.padley@btconnect email, which we cannot access.
any help appreciated

Re: Btconnect email password issues

BethM — Wed, 08 Apr 2026 11:46:07 GMT

Hi Dazpad

Please contact the technical support team regarding this, they can assist.

Re: Btconnect email password issues

Dazpad — Fri, 10 Apr 2026 13:51:02 GMT

For others with the same issue as me. It took 4 days of persistence to finally resolve this. Firstly you phoned 0800800154 for business and it go e through to residential. Then you get transferred to business. Then no ne can find your account as it's so old. Ask them to check their back end system also. Finally got through to 2nd line who resolved the issue. A number of btconnect email accounts were deleted on 1st April without any notification. Shocking really sorry, one of the reasons I moved away from B T in the first place.