https://business.forums.bt.com/t5/Email-and-hosting/going-round-in-circles/m-p/96447#M13895 <P>some years ago I was advised my btconnect.com address was not going to be supported and I bought a 365 account --mikehall@deragtar.com</P><P><A href="mailto:mikehall@deragtar.com" target="_blank">&nbsp;the old account refuses to close&nbsp; and now when I try to deal it wont accept my password and reset sends authority to 'administrator' --I am the administrator and reset never arrives&nbsp;</A></P><P>HELP</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 25 Apr 2026 10:34:07 GMT Mike00041 2026-04-25T10:34:07Z https://business.forums.bt.com/t5/Email-and-hosting/going-round-in-circles/m-p/96447#M13895 <P>some years ago I was advised my btconnect.com address was not going to be supported and I bought a 365 account --mikehall@deragtar.com</P><P><A href="mailto:mikehall@deragtar.com" target="_blank">&nbsp;the old account refuses to close&nbsp; and now when I try to deal it wont accept my password and reset sends authority to 'administrator' --I am the administrator and reset never arrives&nbsp;</A></P><P>HELP</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 25 Apr 2026 10:34:07 GMT https://business.forums.bt.com/t5/Email-and-hosting/going-round-in-circles/m-p/96447#M13895 Mike00041 2026-04-25T10:34:07Z https://business.forums.bt.com/t5/Email-and-hosting/going-round-in-circles/m-p/96448#M13896 <P>Hi there Mike00041,&nbsp;</P> <P>&nbsp;</P> <P>If your needing assistance please send us a private message and we can see what we can do to help.&nbsp;<BR /><BR />Thanks&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 27 Apr 2026 08:41:26 GMT https://business.forums.bt.com/t5/Email-and-hosting/going-round-in-circles/m-p/96448#M13896 HannahC1 2026-04-27T08:41:26Z