https://business.forums.bt.com/t5/Email-and-hosting/Nightmare-domain-issues-after-transfer-to-Network-Solutions/m-p/96458#M13897 <P>I never got the email in January about the domain being transferred to Network Solutions because BT used my BT connect email that I have never used since buying 365 licences for our own email addresses 15 years ago. So it was all done without my knowledge. I only found out when&nbsp; i checked to see if and when the domains needed renewing. Network Solutions have given me the run around for 4 weeks now, as they say they have an email address on record that bears no connection to&nbsp; me at all, not even the BT one. They will not believe me that I own the two uk domains in question, no matter what legal documents I send them (even though NS were always behind BTs domain business, so already had the data on record).&nbsp; If I try to change the email on record, it asks for the domain name and then sends details to an email address I cannot access.&nbsp; BT can't sort it out as they now have nothing to do with it other than to tell me Network Solutions did not follow the protocols they were given. Eventually Nominet sorted it out for me as they are .co.uk domains and added the correct details to both my domains, so by passing network solutions. The issue now is, that there name still appears in the DNS settings and I want rid of anything to do with NS. 123 Reg are now the registrants and in order to change the email DNS records and not disrupt them, I need them from BT (specifically the MX, TXT, and CNAME records). Nothing in my BT account shows these, just the 2 email licenses and addresses. Where on earth do I get these from and who do I ask?</P> Sat, 02 May 2026 17:34:44 GMT depressedbtuser 2026-05-02T17:34:44Z https://business.forums.bt.com/t5/Email-and-hosting/Nightmare-domain-issues-after-transfer-to-Network-Solutions/m-p/96458#M13897 <P>I never got the email in January about the domain being transferred to Network Solutions because BT used my BT connect email that I have never used since buying 365 licences for our own email addresses 15 years ago. So it was all done without my knowledge. I only found out when&nbsp; i checked to see if and when the domains needed renewing. Network Solutions have given me the run around for 4 weeks now, as they say they have an email address on record that bears no connection to&nbsp; me at all, not even the BT one. They will not believe me that I own the two uk domains in question, no matter what legal documents I send them (even though NS were always behind BTs domain business, so already had the data on record).&nbsp; If I try to change the email on record, it asks for the domain name and then sends details to an email address I cannot access.&nbsp; BT can't sort it out as they now have nothing to do with it other than to tell me Network Solutions did not follow the protocols they were given. Eventually Nominet sorted it out for me as they are .co.uk domains and added the correct details to both my domains, so by passing network solutions. The issue now is, that there name still appears in the DNS settings and I want rid of anything to do with NS. 123 Reg are now the registrants and in order to change the email DNS records and not disrupt them, I need them from BT (specifically the MX, TXT, and CNAME records). Nothing in my BT account shows these, just the 2 email licenses and addresses. Where on earth do I get these from and who do I ask?</P> Sat, 02 May 2026 17:34:44 GMT https://business.forums.bt.com/t5/Email-and-hosting/Nightmare-domain-issues-after-transfer-to-Network-Solutions/m-p/96458#M13897 depressedbtuser 2026-05-02T17:34:44Z