Digital line no incoming calls.

maggie33west — Thu, 30 Jul 2026 08:04:43 GMT

We’ve had our digital line installed 2 weeks ago still can’t receive incoming calls can only call out. Spoke with BT technical team multiple times no help and no further forward. Really need this issue sorted

Re: Digital line no incoming calls.

AlanM1 — Thu, 30 Jul 2026 08:58:13 GMT

Hi, I'm sorry to hear you're still unable to receive incoming calls after two weeks, especially after contacting our technical team several times.

For Digital Voice services, BT's troubleshooting guidance recommends checking whether features such as Do Not Disturb or Call Forwarding/Call Diversion are active, as these can prevent incoming calls from reaching your line. Guidance can be found here: Troubleshooting Digital Voice for Business | BT Business

Please contact our Service Support team via Live Chat: Contact BT Business using live chat | Contact BT options | BT Business or report the fault online here: Faults & repairs | Quick fixes & expert support | BT Business

The faults team will be able to investigate further and confirm whether any service settings or provisioning issues are affecting the line.

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Digital line no incoming calls.

Re: Digital line no incoming calls.