topic Re: BT Connect email not recognised in Email and hosting

BT Connect email not recognised

JonaShaw — Fri, 31 Jul 2026 09:31:02 GMT

Hello - I still use a BT Connect mailbox, but I've not logged in for a couple of months (May-26) and today I've been told its not recognised.

How can I get it back ?

If this isn't the right forum, please point out where I should ask this question.

TIA

Jona

Re: BT Connect email not recognised

JonaShaw — Sun, 02 Aug 2026 16:40:00 GMT

Thanks - any idea which is the best channel to contact BT through?

Re: BT Connect email not recognised

BethM — Tue, 04 Aug 2026 11:08:47 GMT

Hi JonaShaw

You can contact the technical support team here.

Re: BT Connect email not recognised

JonaShaw — Thu, 06 Aug 2026 14:41:47 GMT

Well I hadn't got around to contacting them, but I tried again just now and it works!

Huge relief but now I need to figure out how to backup all the email when I can only connect via the web.

Re: BT Connect email not recognised

AlanM1 — Fri, 07 Aug 2026 07:32:51 GMT

Thanks fantastic to hear that it is working. Keep the link for our technical service colleagues to hand, if there's any further issues they are there to help. Thank you for the update and your patience.