topic Re: Linking email to an account ? in Email and hosting

Linking email to an account ?

Argonaut — Fri, 30 Jun 2017 19:25:57 GMT

I have a small number of active btconnect.com email addresses.

They were assigned to a Business account (about 15 years ago) that account ceased at least 10 years ago, since I have been accessing via my domestic broadband …. Though the accounts have never been linked to this in any way.

I now have a new Business account - my domestic broadband is being terminated at end of Aug.

Do I need to assign these email acounts to my current business account …….. or will they continue to work ‘ unassigned’

Don’t want to run the risk of losing them.

Re: Linking email to an account ?

markp — Mon, 03 Jul 2017 08:04:03 GMT

Hi Argonaut

I would advise contacting the helpdesk to get the email addresses move from your old business about acrosss to the new one, so that they stay active and working, as if they are on an account that has no billable business products (brtoadband/webhosting) you stand the chance of them being cancelled/ceased.

Regards

Markp

Re: Linking email to an account ?

Argonaut — Mon, 03 Jul 2017 08:15:03 GMT

OK ... will do ...

They have not been assigned to a valid account for more than 10 Years .............

but be just my luck to have a valid account again ... and get accounts cancelled.

Re: Linking email to an account ?

Argonaut — Thu, 10 Aug 2017 14:20:55 GMT

Contacted help desk - seemed to cause confusion they had no idea how to do this.

Agent took my details and was to phone back in a cou[ple of days - after 3 weeks nothing. Seems to be a difficult task.

Re: Linking email to an account ?

markp — Fri, 11 Aug 2017 08:32:35 GMT

Hi Argonaut,

can you send me the details in an private message and I can get someone to take a look at the accounts for you.

Markp

Re: Linking email to an account ?

Argonaut — Sat, 29 Dec 2018 16:29:52 GMT

Any update on this ... did send you the details as asked.